Salesforce Program Manager

Job Title: Salesforce Program ManagerLocation: Franklin, Tennessee (Hybrid)Hire Type: FTE or CTH Key ResponsibilitiesLead end-to-end program governance, planning, execution, and delivery across multiple workstreams and business units.Develop and manage integrated program plans, milestones, dependencies, release schedules, and business commitments.Drive executive stakeholder communication, steering committee governance, and leadership reporting.Manage program risks, issues, assumptions, dependencies, and mitigation strategies.Coordinate cross-functional teams including Product Owners, Architects, Business Analysts, Data Architects, Integration teams, QA, DevOps, and Change Management teams.Facilitate PI Planning, release planning, program increment reviews, governance reviews, and leadership checkpoints.Track delivery health, scope, budget, resource utilization, schedule adherence, and business outcomes.Support Discovery workshops, roadmap planning, operating model definition, and transformation strategy development.Establish and maintain program governance, RAID management, KPI tracking, and status reporting frameworks.Collaborate with Product Owners and business stakeholders to prioritize initiatives and maximize business value realization.Oversee vendor coordination, offshore-onshore collaboration, and resource planning activities.Ensure successful release readiness, UAT governance, adoption planning, and production deployment activities.Drive continuous improvement, operational excellence, and program performance optimization throughout the transformation lifecycle. Skills & QualificationsSalesforce Ecosystem Delivery LeadershipAgile Program Management / SAFePI Planning & Release ManagementExecutive Stakeholder ManagementRisk & Dependency ManagementFinancial Planning & Budget ManagementVendor & Partner GovernanceContact Center & Customer Experience ProgramsData Cloud, AI, and Enterprise Integration Program DeliveryExcellent communication, leadership, and decision-making skills