Manager Work Management (24/7 Dispatch)

Reporting Location: Merrillville, INWay of Work: Onsite 5 days per weekJob SummaryLeads a team managing all applicable operations work and provides critical support for state operations execution. Direct reports include scheduling leaders and/or team leaders with staff providing assigning/dispatching, clerical and administrative work management support. Responsibilities include oversight of work management activities including scheduling, assigning, work prep, emergency response, incident management, operations, system operations, substation, and construction. Ensures effective scheduling, prioritization, and assignment of operations work, manages customer programs and QA/QC efforts within the department to meet compliance dates and provide exceptional customer service. Develop and maintain close partnerships between key organizations to drive successful outcomes. Sustain joint accountability and shared metrics with these key business partners to ensure alignment between organizations. Driving for results, leading change, and strategic thinking will be crucial for success. Provide strong and inclusive leadership in a manner that engages and empowers employees, establishes a culture of trust and accountability, and creates a strong pipeline of talent.Essential FunctionsLead and provide direction for overall execution of NiSource corporate vision and objectivesSupport change within the organization to accomplish corporate goals, realize cost savings and implement process improvementsAccountable for oversight of effective scheduling of a mobile workforceEnsure compliance with all applicable state and regulatory requirementsProvide visible, active and calm leadership during critical events.Collaborate with other leaders during incidents to ensure business continuity and exceptional response.Perform ICS role as established by NiSource.Drive accountability for compliance across all NiSource statesCollaborate, drive consistency, and communicate with business partners on key strategic and operational mattersSet expectations to build and maintain close partnerships with operations and planning teams to ensure successProvide effective communication, motivation, guidance, training, and knowledge to your teamManage financial and departmental targetsIdentify, implement, and use technology for managing workDevelop and implement plans to ensure elevated customer satisfaction levelsCreate a culture of open minded and change driven leadersBuild a pipeline of talent through growth and development of leadersOther duties as assignedRequired Qualifications For PositionBachelor's Degree or equivalent work experiencePrior supervisory experienceDemonstrated ability to work collaboratively with peers and build strong collaborative partnerships Ability to facilitate consensus across multiple teamsWorking knowledge of PC applicationsDemonstrated sense of urgency and ability to drive executionAbility to lead teams through significant changeProven ability to build organizational talent and create highly successful teams Excellent oral and written communication skills Ability to travel up to 25% of the time Preferred Additional Qualifications For PositionWorking knowledge of operations systems (i.e., DIS, CIS, WMS, Maximo, NiFast, ARCOS, Ventyx, MDT, WLRS, Workbrain, Greenroads, etc.) Minimum of 5 years of leadership experience Minimum of 5 years of operations experienceAs a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.Work AuthorizationAuthorized to work in the United States without requiring sponsorship.Workplace ConnectionValue inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities. ADA AccommodationsIf you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320Safety StatementPromote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.E-VerifyNiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:E-Verify Poster (English and Spanish) E-Verify Participation Poster English and SpanishRight to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it awaySalary Range*:$133,400.00 - $200,100.00The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity. Posting Start Date:2026-05-06Posting End Date (if applicable):2026-05-14Please note that the job posting will close on the day before the posting end date.