Studio Associate

*COMPANY DESCRIPTION* Pause Studio is a modern wellness and recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew, and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services, including flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion therapy — all designed to optimize rest and recovery, reduce stress, support immunity, and promote self-care. Pause is redefining the wellness experience by combining innovative technology, elevated service, and personalized care in a beautifully designed environment. *THE OPPORTUNITY* Pause Studio Old Town is seeking energetic, service-first Studio Associates to help deliver an exceptional client experience while driving membership, revenue, and loyalty. Studio Associates are the frontline ambassadors of the Pause experience. This is much more than a traditional front desk role. Our Studio Associates build meaningful relationships with guests, educate them on our science-backed wellness services, and confidently recommend services, memberships, and packages based on each guest's individual wellness goals. This is a hands-on role for someone who is passionate about wellness, enjoys connecting with people, thrives in a fast-paced environment, and is motivated by both exceptional service and achieving results. Studio Associates also play an essential role in maintaining the elevated Pause environment and ensuring the studio is clean, organized, welcoming, and running smoothly. *KEY RESPONSIBILITIES* *Client Experience & Relationships* * Deliver an exceptional Pause experience from the moment a guest enters the studio through the completion of their visit. * Warmly welcome guests, answer questions, explain services, and proactively build meaningful relationships. * Educate guests on Pause's wellness modalities and help them understand how different services can support their individual wellness and recovery goals. * Provide personalized recommendations with a genuine, service-first approach. * Anticipate guest needs and respond to questions, feedback, and concerns promptly and professionally. * Build relationships that drive repeat visits, referrals, retention, and long-term loyalty. * Consistently represent the Pause brand with warmth, professionalism, energy, and care. *Sales & Membership Growth* * Confidently recommend Pause services, memberships, packages, promotions, and retail products based on each guest's individual needs and wellness goals. * Clearly communicate the value and benefits of Pause memberships and packages. * Convert new guests into members by creating trust, understanding their goals, and recommending the right Pause experience. * Contribute to studio revenue, membership, conversion, retention, and utilization goals. * Identify opportunities to deepen guest relationships and encourage clients to make Pause part of their ongoing wellness routine. * Maintain strong knowledge of Pause services, pricing, memberships, packages, promotions, and retail offerings. * Participate in ongoing sales training and coaching and apply feedback to continuously improve performance. * Be comfortable working toward individual and studio performance goals. *Studio Operations & Excellence* * Support daily studio operations to ensure the facility is clean, organized, welcoming, and running smoothly. * Manage appointment scheduling, guest check-in and check-out, transactions, and studio POS/appointment software accurately and efficiently. * Prepare, reset, inspect, and maintain service rooms before and after each guest visit. * Maintain a consistently elevated studio environment, including reception, service rooms, common areas, and restrooms. * Support studio laundry, towel and linen service, stocking, and organization throughout each shift. * Assist with inventory management and ensure supplies and retail products are appropriately stocked and presented. * Follow all Pause policies, procedures, service standards, safety requirements, and operating protocols. * Identify and communicate maintenance, equipment, safety, or operational concerns promptly. * Work collaboratively with the General Manager, Registered Nurses, and fellow Studio Associates to ensure seamless day-to-day operations. * Approach every shift with urgency, attention to detail, and a willingness to step in wherever needed. *Community & Brand* * Serve as an enthusiastic ambassador for Pause Studio and the Pause wellness philosophy. * Build authentic relationships with guests and help create a strong sense of community within the studio. * Assist with local outreach initiatives, events, partnerships, and marketing activations. * Encourage referrals and help turn loyal clients into advocates for Pause. * Maintain a strong understanding of Pause services, wellness philosophies, promotions, and brand standards. * Represent Pause professionally both inside the studio and within the local community. *WHAT WE'RE LOOKING FOR* *Service-First* You genuinely enjoy taking care of people and understand that exceptional service begins with listening, anticipating needs, and creating meaningful connections. *Sales-Minded* You are comfortable talking about memberships, packages, and services and understand that great sales come from helping guests find the right solutions for their individual needs. *Performance-Driven* You enjoy working toward goals, understand the importance of results, and are motivated to contribute to studio revenue, membership, conversion, and retention targets. *Relationship Builder* You naturally connect with people and enjoy turning first-time guests into loyal Pause members. *Wellness Passionate* You have a genuine interest in wellness, fitness, recovery, self-care, and the Pause mission. *High-Energy & Hands-On* You thrive in a fast-paced environment and are willing to jump in wherever needed whether helping a guest, resetting a room, folding towels, answering the phone, or supporting a studio event. *Accountable* You take ownership of your responsibilities, follow through on commitments, and understand how your individual performance contributes to the success of the entire studio. *Organized & Detail-Oriented* You take pride in maintaining a beautiful environment and notice the details that make an experience feel exceptional. *Coachable & Adaptable* You are eager to learn, quick to adapt, receptive to feedback, and motivated to continuously improve. *Team-Oriented* You bring a positive attitude, communicate openly, and contribute to a collaborative, high-performing studio culture. *QUALIFICATIONS* * High school diploma or equivalent required. * One or more years of experience in customer service, hospitality, retail, fitness, wellness, sales, or a related field preferred. * Previous sales experience strongly preferred. * Experience in a premium hospitality, fitness, beauty, retail, or wellness environment is a plus. * Strong verbal and written communication skills. * Warm, confident, and comfortable initiating conversations with guests. * Strong organizational skills and attention to detail. * Ability to multitask, prioritize, and maintain composure in a fast-paced environment. * Strong judgment, initiative, and problem-solving skills. * Comfortable learning and using scheduling, POS, and other studio technology. * Reliable, punctual, and able to work independently as well as part of a team. *SCHEDULE & AVAILABILITY* * Full-time and part-time positions are available. 16 hours per week minimum. * Flexible availability is required and may include early mornings, evenings, weekends, and holidays. * Availability during peak studio hours is an important component of this position. * Regular and reliable attendance is required. *PHYSICAL REQUIREMENTS & WORK ENVIRONMENT* This is a hands-on studio position that requires frequent physical activity throughout the workday, including: * Frequent standing and walking. * Bending, kneeling, twisting, pushing, pulling, and reaching. * Frequent repetitive movements. * Regular lifting, moving, or carrying of items weighing up to *50 pounds*. * Frequent walking and standing on hard surfaces. * Use of studio cleaning products and supplies. * Ability to perform room resets, laundry, stocking, cleaning, and other physical responsibilities necessary to maintain the studio environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. *SUCCESS LOOKS LIKE* A successful Studio Associate consistently delivers an elevated Pause experience while contributing to the overall performance of the studio. They build genuine relationships with guests, confidently convert new guests into members, contribute to revenue and retention goals, maintain exceptional studio standards, and bring energy, accountability, and a service-first mindset to every shift. Above all, they understand that *every interaction is an opportunity to create a loyal Pause client.* *OTHER DUTIES* This job description is not intended to contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice, based on the needs of the studio. Pay: $18.50 - $30.00 per hour Work Location: In person