Front Desk Coordinator

About UsBalanced Aesthetics + Wellness is a fast-paced, innovative medical spa and wellness clinic dedicated to delivering the highest level of customer care and patient satisfaction. We pride ourselves on offering cutting-edge Aesthetics Treatments and Comprehensive Wellness Patient Treatment plans in a warm, welcoming, and luxury environment. We are currently seeking a motivated and dynamic Front Desk Coordinator to join our team.Position OverviewThe Front Desk Coordinator will be the first point of contact for our patients, creating a positive and professional first impression. The successful candidate will have at least two years of administrative and patient-facing experience, excellent communication skills, and a proven track record in customer service and sales. This role requires someone who can take initiative, problem-solve effectively, and manage multiple priorities in a busy setting.Key ResponsibilitiesFront Office Management: Greet and check in patients, manage and optimize appointment scheduling, and handle daily front desk operations efficiently.Patient Relations: Provide outstanding customer service by addressing patient needs promptly, answering inquiries, and guiding them through the service process.Sales & Upselling: Educate and inform patients about our range of services, promotions, and packages; proactively upsell appropriate treatments and products.Administrative Support: Maintain accurate patient records, process payments, and coordinate with the clinical team to optimize scheduling.Problem-Solving & Efficiency: Identify and address potential operational issues, coordinate effectively with team members to ensure a smooth patient experience.Multi-Tasking: Manage multiple priorities—phone calls, patient check-ins/check-outs, and general administrative tasks—in a fast-paced environment.QualificationsMinimum of 2 years of administrative experience in a patient-facing role.Exceptional customer service and communication skills, both verbal and written.Demonstrated ability to take initiative, solve problems independently, and adapt to shifting priorities.Proven track record in sales or upselling services/products.Proficiency with scheduling software and general computer applications.High level of organization, attention to detail, and professionalism.What We OfferCompetitive salary and performance bonus tied to KPIsFree monthly Aesthetic services and at-cost Injectable and Wellness TreatmentsFree Regenerative Wellness modality use (Hyperbaric, Red Light Therapy, etc.)Opportunities for professional development through training and continued educationA supportive, team-oriented environment where your contributions are valuedWe're selective for a reason — this role demands the best. If you're a friendly, customer-focused professional who takes full ownership of responsibilities and is ready to grow with the Balanced Aesthetics + Wellness brand, apply now. Our interview process goes beyond the conversation — expect a real-world scenario test designed to see exactly how you think, prioritize, and execute.How to ApplyPlease submit your resume and a brief cover letter highlighting your relevant experience to Richelle Bonacia at rbonacia@balancedaestheticsmedspa.com (CC: adidato@balancedaestheticsmedspa.com). We look forward to meeting you!