Office and billing support

Position Title: Office support/billing Effective Date: 10/22/25 Reports To: Executive Director Page 1 of 2 Purpose: This individual is typically the first voice to a new client, family member or potential employee; and therefore, that must be a positive experience .Maintain office services by performing office operations and procedures, invoicing, management of accounts receivable, QB data entry and making sure QB is up to date. This role is to add support to the daily operations for YNC. Qualifications: Proficient computer skills (Microsoft 360, Excel, Microsoft word) Wellsky Operational Database and experience with database management Strong understanding of QB’s and wellsky software Ability to multi-task in a fast-paced environment Professionalism and strong work ethic Strong Interpersonal Skills Positive Can-Do Attitude Problem-Solver Works well Independently and as a team Demonstrates commitment to professional development. Continually strives to improve office processes for efficiency. Strong understanding of the Mission and Vision of the organization Job Tasks will include: Be responsible for managing the Wellsky database, which is the repository for all of YNC’s services, scheduling, invoicing and pertinent reports. This web-based software is critical to the success of our organization. Client invoicing and accounts receivables Finalizing of all shifts for billing and payroll Diligently and accurately update the system with pertinent notes regarding phone calls, service care plan and schedule changes, etc. Work closely with clients and assist with any billing needs and questions Utilize time and resources in a prudent manner. Manage incoming mail and prioritize urgent requests accordingly. Consistently display a positive, friendly and professional mannerism as a representative of the agency. Provide ongoing administrative office support as required. Ensures that all data is up-to-date and accurate in QuickBooks database which is the financial management tool for YNC Exports data from Wellsky to Quick Books for invoicing Process client payments and credit card transactions Record and make deposits as received Invoicing twice a month Process and manage Long term Care Insurance Credit card and Bank account monthly reconciliation Communicate effectively with clients, staff and family members. Assist with On-call rotation as assigned. Function as on-call supervisor as outlined per ON-CALL job description Maintains safety and health rules by participating in training along with implementing and following protocols related to OSHA and CDC regulations and Your Neighborhood Connection standards as required. Attends and participates in staff meetings and mandatory training as assigned by Executive Director Required: Valid PA Driver’s License 1-2 years experience with computer proficiency preferred Summary Statement: This position description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection and for making fair job evaluations. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely. I acknowledge receipt of this job description: __________________________________________ _____________________________ Print Name Date _________________________________________ Signature 24 hours per week