Office Operations Specialist (Problem Solver, Fast Learner)

Read this part first. This is not a phone-answering job. Phones are part of it, but if all you want is to sit and take messages, keep scrolling, this one will chew you up. Blue Lemon Pools is a fast-growing pool service company in the East Valley, over 600 pools and climbing toward 1,000. We run on systems, speed, and smart people. We are building something that does not really exist yet in this industry, and we need someone in the office who can think, solve, and move fast. If you see a problem and your instinct is "here is the objective, here is what I do to fix it" instead of "let me go ask someone," this is your seat. What you will actually do: You are the person clients talk to and the person who makes their problem go away. A pump burned out, a bill looks wrong, a filter clean is overdue, a customer is heated. You gather the facts, figure out what is really going on, and respond fast with an answer that fixes it. Day to day that means handling client calls, texts, and emails and actually resolving them, digging into our system to find the answer before you ask anyone, moving quotes and scheduling and follow-ups out the door quickly, and working inside our CRM (Jobber) and the AI tools we use every day to move faster. Who thrives here: You communicate cleanly and calmly with customers, even the difficult ones. You problem solve on your feet and respond in a way that actually fixes the issue. You are quick, witty, and hard to rattle. You are hungry to learn new skills, especially AI. This is not optional, it is how we work. You have a killer instinct, you want to hit numbers and win, even though this is not a straight sales role. You take ownership. When something goes wrong you say "I own that, here is how I fix it" instead of pointing fingers. Nice to have, but not required: Experience in a fast-paced service business like sales, estimates, dispatch, or operations. Comfort in a service CRM like Jobber or ServiceTitan. Pool industry experience is a bonus, especially the office or service-desk side, but we will happily train the right person from any background. We do not care where you came from. Roofing estimates, online sales, whatever. We care that you see the objective and know how to get there. The schedule: In office, roughly 8:00 AM to 5:00 PM, Monday through Friday, with some flexibility on start time. This is a come-in-and-grind role. If you want fully remote, this is not it. Pay: $4,000 to $5,000 per month depending on experience and what you bring to the table. Real room to grow as we grow. How to apply: Send your resume and a few sentences on a time you walked into a mess and figured out how to fix it fast. That last part matters more to us than the resume. Pay: $4,000.00 - $5,000.00 per month Application Question(s): Tell us about a time you walked into a problem with no clear solution and figured out how to fix it fast. What did you do? Work Location: In person