Desktop Engineer

Our Client, an IT Services and Consulting company, is looking for a Desktop Engineer for their Cambridge, MA / Danvers, MA location.Responsibilities:Provide smart Hands and Feet support for Technology team on demandRack and Stack Support for commissioning/decommissioning infra devices to be provided.Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data CenterPrinter Management/usage monitoring and coordinate with Vendors to ensure print services continuity.Co-ordination for cable patching with Vendors or enable on demand.Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at siteAdvanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/managementInstalling and configuring hardware and software components to ensure usability by end usersManage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updatesRequirements:Experience in supporting overall manufacturing / lab IT systems and IT devicesFamiliarity with manufacturing, lab or distribution center IT equipmentIncludes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incidentAdvanced communications skills to work with multiple teams and/or OEMs on high priority issuesAdvanced Microsoft skills (server support, etc.)Knowledge / Understanding of GMP and GxPKnowledge / Experience on working in a Clean Room environment and/or Manufacturing environmentStrong focus on quality and attention to detailSafety training and proper PPE and/or Lab requirements always applyUnderstanding of GMP / GxP environmentPCs / Servers cannot have any sort of maintenance or patching without approved change control windowsNo systems or devices should ever be rebooted without proper approvalsOften MLL sites may have isolated networksUnderstanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)5S (LEAN) or similar methodology in IT rooms / DatacenterRequirements to enter a clean roomProper entry procedures, proper gear, etc..Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)Years of Experience: 4.00 Years of ExperienceWhy Should You Apply?Excellent growth and advancement opportunitiesICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.