Default Servicing Mortgage Specialist (Hybrid - Cleveland, OH)

Job DetailsDescriptionThird Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.Role SummaryWe are seeking an experienced mortgage servicing professional to join our Default Services team here at Third Federal. The Default Services department’s goal is to keep our borrowers in their home. In this role, the Special Servicing Specialist will be responsible for managing the workout options for delinquent loans while providing excellent customer service and protecting the financial interests of Third Federal. The role will involve working in a collaborative, team environment and supporting the Default Servicing Managers.ResponsibilitiesExemplify and promote Third Federal’s values and culture of Love (Genuine Concern for Others), Trust, Respect, Commitment to Excellence and FunInteract with customers seeking assistance with mortgages and equity products. Send out mortgage assistance applications (MAA) and review submitted MAA packets for completenessSend written and electronic communication to customers with status updates on the packet reviewsPrepare loan modifications for Third Federal and FNMA loansPrepare repayment plansPrepare forbearance plansQuality control forbearance plans, repayment plans and modification packetsOrder inspections daily and monthly for property preservationPromote knowledge sharing and work on process improvement initiativesRequirements3+ years of mortgage lending experienceExperience in mortgage loss mitigation a plusAbility to navigate situations, make decisions and understand Customer and Associate impactAbility to prioritize work and maintain productivity under deadlinesExcellent communication and interpersonal/customer service skills; including the ability to communicate clearly and effectively with both internal and external customersAttention to detail with effective research and analytical skillsDemonstrate the ability to work within a team environmentThird Federal Perks & BenefitsCompetitive compensation packagesMedical, dental, vision, and more401k match11 Bank Holidays + vacation/sick timeStock Ownership AllocationExceptional culture and value systemStrong work/life balanceGrowth opportunitiesMortgage Discount ProgramEducation Reimbursement ProgramOur anticipated pay range for this position is $20.00 - $28.00. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.