Corporate Aftermarket Support Specialist (Entry–Mid Level Growth Role)

Description Forklifts | Material Handling | Operations Support | Parts & Service | Corporate Aftermarket Location: WMH Corporate HQ – Charlotte, NC Division: Aftermarket | Operations Support | Customer Experience Level: Entry–Mid Level | High-Growth Track Join WMH — Where Aftermarket Excellence Meets Industry Innovation At WMH, we don’t hire for today — we hire for who you can become. This Corporate Aftermarket Support Specialist role is a career-launch opportunity for driven, detail-oriented professionals looking to break into corporate aftermarket operations with real visibility, hands-on experience, and a clear path to advancement. If you love: Fast-paced operations Being the go-to problem solver Working across service, parts, technicians & customers And growing into leadership… This role was built for you. ️ This role is designed for entry to mid-level professionals. Highly seasoned aftermarket managers or senior-level veterans may find this role below their experience level. Your Mission You are the corporate connector that keeps WMH’s aftermarket engine running smoothly across: Branches Technicians Parts & Service Teams OEMs Customers You bring clarity, coordination, and consistency to everything aftermarket. ️ What You’ll Do ✅Customer & Dealer Support (High Priority) Provide high-level parts & service support for WMH branches and customers Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations Assist with equipment records, repair coordination, and customer communication Support Linde/other OEM programs, portals, policies & compliance ✅Service & Parts Coordination Work closely with Service Managers, Parts Teams, & Regional Directors Track open work orders, parts shortages, backorders, and ETA updates Support quoting, job scheduling, PM program coordination & contract maintenance Monitor fleet health, PM compliance, and equipment uptime ✅Aftermarket Process Optimization Standardize best practices across Service, Parts, Warranty, & Support Help with reporting, KPI tracking, and operational improvement Support corporate initiatives: safety, productivity, efficiency, & customer experience Safety, Compliance & Technician Training Support (NEW — High Impact) Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation. Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones. New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones. Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths. Systems You’ll Learn Systems & Data Management Dealer/OEM Portals Fleet Database Service CRM Parts Ordering Platforms Warranty Management Systems You’ll become a corporate systems specialist. What You Bring (Your Strengths) ✔ Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations ✔ Knowledge of parts, service, warranty, or technical support ✔ Strong customer service and communication skills ✔ Ability to coordinate multiple moving parts under pressure ✔ Tech-savvy — systems, databases, reporting & process tracking ✔ Problem-solver mindset — you see roadblocks and create solutions ✔ Organized, detail-focused, reliable Why THIS Role Matters This role is the bridge between: Technicians Branches Corporate OEMs Customers You directly influence: ✅ Equipment uptime ✅ Customer satisfaction ✅ Technician success ✅ Aftermarket growth What WMH Offers You Competitive Pay + Performance Opportunities We reward expertise, performance, and growth — not just tenure. Premium Full Benefits Package Medical, Dental, Vision Life insurance & AD&D HSA & PPO options Company-paid benefits Real Career Advancement Aftermarket is one of our fastest-growing divisions. Growth paths include: ➡ Corporate Aftermarket Coordinator ➡ Parts Manager ➡ Service Manager ➡ Warranty Specialist ➡ OEM Programs Specialist ➡ Operations Leader Training & Development OEM certifications WMH leadership training Systems Mastery training Corporate & Regional Mentorship Culture That Wins At WMH, you’re not a number — you're a difference-maker. We believe in: ✔ Ownership ✔ Integrity ✔ Initiative ✔ Growth ✔ Excellence ✔ Teamwork We win together. We grow together. We protect our people. WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations. Why WMH? Exclusive Linde Material Handling partnership Industry-leading automation & fleet tech Leadership development at every level Top-tier pay + long-term stability Culture built on innovation, accountability & growth This isn’t a parking spot. This is a launchpad. If you’re ready to: ✅ Stop watching growth ✅ Start building it ✅ And shape the future of aftermarket operations… Apply Today: wmhsolutions.pinpointhq.com About WMH WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations. Why WMH? We’re Built Different. Exclusive Linde Material Handling partnership Industry-leading automation & fleet tech Leadership development at every level Top-tier pay + long-term stability Culture built on innovation, accountability & growth This isn’t a parking spot. This is a launchpad. If you’re ready to: ✅ Stop watching growth ✅ Start building it ✅ And shape the future of aftermarket operations… Your future moves fast. Make sure it’s moving forward. Don’t watch from the sidelines— Apply Today: wmhsolutions.pinpointhq.com At WMH, we don’t just offer jobs—we create unstoppable careers. Equal Employment Opportunity (EEO) Statement At WMH, diversity fuels innovation and equal opportunity drives success. We are committed to fostering an inclusive, respectful, and fair workplace where all employees and applicants are valued. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We uphold a discrimination-free, harassment-free, and retaliation-free work environment where everyone can thrive. Accessibility & Accommodations If you require a reasonable accommodation during the hiring process, please reach out—we're happy to assist. Join Us at WMH We don’t just offer jobs—we build careers where talent, dedication, and innovation are recognized and rewarded. Your skills and ambition belong here. Explore opportunities: https://wmhsolutions.pinpointhq.com