Assistant Director of Housekeeping

Our Property:Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.Our Core Values:We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.Be AuthenticPractice HumilityCultivate TeamworkValue TimeBe TrustworthyWe offer a very competitive salary and generous benefits including:Low-cost Medical, Dental, Vision PlansPaid Life InsuranceShort- and Long-Term DisabilityPaid Time Off & Holidays401(k) with 100% match up to 4 percentCommuter and Company-paid Toll ProgramsComplimentary Daily Shift MealThe Assistant Director of Housekeeping serves as the primary operational support to the Director of Housekeeping, helping execute daily housekeeping and laundry operations across guest accommodations, public areas, and back-of-house spaces. This role is highly hands-on and focused on day-to-day execution, quality control, staff supervision, and guest service recovery, while supporting larger departmental initiatives led by the Director.The Assistant Director acts as a visible leader on the floor, ensuring standards are met, teams are supported, and operations run smoothly particularly in a high-volume, resort environment undergoing redevelopment and growth.Key Responsibilities & Essential Functions (include but are not limited to)Operational OversightSupport daily housekeeping and laundry operations, ensuring timely and thorough cleaning of guest rooms, villas, public areas, and support facilitiesServe as the primary operational lead on assigned shifts and in the absence of the DirectorEnsure room readiness aligns with occupancy forecasts and Front Office expectationsAssist with implementation and enforcement of established cleaning protocols, inspection standards, and service proceduresLeadership & Team SupervisionSupervise housekeeping supervisors, inspectors, leads, and frontline staff as assignedProvide daily direction, coaching, and on-the-floor support to ensure productivity and moraleAssist with onboarding, training, and performance feedback for team membersSupport corrective action and performance improvement efforts in partnership with the DirectorQuality Control & Guest ExperienceConduct regular inspections of guest rooms, villas, public spaces, and back-of-house areasIdentify and address quality gaps in real timeRespond to housekeeping-related guest concerns, escalating complex issues to the Director as appropriatePartner closely with Front Office, Engineering, and Guest Services to support seamless room turnover and service recoveryScheduling, Labor & Productivity SupportAssist with daily staffing adjustments based on occupancy, call-outs, and operational needsSupport labor efficiency efforts by monitoring productivity and workflow on assigned shiftsProvide input and recommendations related to scheduling, staffing levels, and task assignmentsInventory, Linen & Equipment SupportAssist with inventory tracking for supplies, linen, and equipmentMonitor linen handling, par levels, and usage on the floorReport shortages, damage, or operational needs to the DirectorSupport sustainable practices and proper chemical usageSafety, Compliance & StandardsEnforce safety procedures, PPE usage, and proper chemical handlingSupport OSHA compliance and sanitation standards through daily oversightEnsure housekeeping team adherence to safety training and protocolsAssist with key control procedures and accountabilityEducation & Experience RequirementsRequiredHigh school diploma or G.E.D.Minimum 4–6 years of progressive housekeeping leadership experience in a hotel or resort environmentProven experience supervising teams in high-volume or multi-unit operationsStrong working knowledge of housekeeping operations, inspections, and service standardsPreferredResort or large-scale property experienceExperience supporting renovation, reopening, or redevelopment environmentsBilingual (English/Spanish) preferredFamiliarity with HotSOS or similar housekeeping/maintenance systemsSkills & CompetenciesStrong leadership presence with a hands-on, solutions-oriented approachExcellent organizational and time-management skillsClear, professional verbal and written communication skillsAbility to remain calm and effective in fast-paced, high-pressure situationsStrong attention to detail and commitment to service excellenceCollaborative mindset with cross-functional teamsPhysical & Environmental RequirementsAbility to stand, walk, bend, stoop, and reach for extended periodsAbility to lift up to 40 pounds and push/pull equipment as neededComfortable working in high heat, humidity, and physically active environmentsSchedule RequirementsFlexible availability required, including evenings, weekends, and holidaysMay be required to work extended hours based on operational needsOur company ("Company") fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains adrug- free workplace.