Genesys Architect
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Position: Genesys Cloud ArchitectLocation: Hartford, CTLong Term ContractGenesys Cloud ArchitectResponsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.Key Skills:Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.