Sr. Coord, Customer Service

The opportunity: The Customer Service position requires knowledge of company’s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility. How you will impact Smurfit Westrock: • Work proactively to complete all tasks timely, accurately, and completely. • Initial point of contact for sales team, customers, and manufacturing • Develop strong client relationships that provide significant input to production planning and service strategies • Organize pre-production meetings for new customers, products, & graphics • Coordinate processing of new graphics with WestRock’s pre-press department or customer-specified outside facility • Manage customer graphics • Assist in ordering materials by providing forecast information (timing & quantity) • Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts • Receive and enter customer orders, shipping releases, and complaints • Assist in production planning and/or order prioritization by providing customer requirements • Respond to customer inquiries regarding product availability, and provide inventory information • Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days • Assist in recovery of aged receivables • Must be willing to work flexible hours, when necessary • Promote teamwork at all levels within the company What you need to succeed: • Bachelor’s degree preferred • Customer service experience / account management preferred • Knowledge of the carton folding industry and products a plus • Occasional travel required • Professional customer satisfaction skills needed to maintain positive external and internal relationships • Excellent oral and written communications skills • Effective listening skills • Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook • Excellent organizational skills to include follow-up, accountability, and spreadsheet management • Ability to easily adapt to fluctuations in business cycles and workload • Excellent problem-solving skills • Be comfortable working independently and within a team environment • Ability to work through conflict situations • Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests What we offer: • Corporate culture based on integrity, respect, accountability, and excellence • Comprehensive training with numerous learning and development opportunities • An attractive salary reflecting skills, competencies, and potential • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.