Customer Service & Sales Specialist

Sauder Manufacturing was founded in 1945 as a Church furniture Company and is a wholly owned by the parent Sauder Woodworking Co. We have a rich history in crafting solid wood into beautiful, enduring, quality furniture and today that is blended with modern technology and a strong customer focus. Sauder Manufacturing Co. sells in four strategic markets: Healthcare Furniture for Acute Care Hospitals, Education Furniture for colleges and universities, Worship furniture for churches, synagogues, courthouses and funeral homes and finally furniture for human services markets which is a diverse network of agencies providing residential housing to many individuals. At Sauder Manufacturing, how do we do our work----new technology, new products and new ideas----changes constantly---but our values----how we treat our customers, suppliers and each other----never change SCHEDULE: Hybrid work schedule Position Summary: This position is intended to be a hybrid role whose main duties will shift throughout the year based on the education sales calendar and business needs. It will include elements of customer care, and various forms of support for marketing and sales. The candidate will ensure that all customer issues are handled in a timely and professional manner. The candidate must possess excellent problem-solving and organizational skills, take initiative, and meet deadlines. Consistent communication, and follow-up with other departments is essential. Customer Care 60% of time Provide sales support to customers, sales reps and dealers. This position will be involved in the pre-sale, order processing, post-sale, and after-delivery support to the customer, reps and dealers. Coordinating customer orders from multiple plants. Provide necessary documentation, specifications, quotations, pricing assistance, and support in procuring sales tools and literature. Maintain internal and external relationships consistent with the objectives, operating philosophy, and desired image of the company. This includes all customer and interdepartmental contacts. Responsible for initial order entry, all changes and accuracy and timely entry of all orders. Cross-train within the Customer Service department. Catalogue your correspondences with the customer in the project management system. Maintain emails and project coordination while traveling in support of rep force. Participate in sales rep training as needed. Sales and Marketing Support 40% of time Assist with CRM data entry and reporting Assist with website distribution of website leads reporting. Assist with marketing sample fulfillment and finish sample inventory Track sample & mockup orders for completion dates. Gather completed materials, verify the product, and prepare for shipment by packaging and loading. Deliver, setup, and tear down products in support of the local rep at 10 to 15 tradeshows and mockups a year. Assist Business Development Supervisors with quoting and project management. Other duties as assigned. Experience and Knowledge Required: A two-year degree and 1-2 years of relevant experience; or combination of education and experience. Proficient PC skills including Microsoft Suite are required. Communication skills, both written and verbal, along with telephone etiquette skills. Conflict resolution skills are desired. Strong problem-solving skills with attention to detail. Ability to prioritize and manage multiple responsibilities. Ability and desire to travel and physically set up and tear down tradeshow exhibits Able to lift up to 75 lbs. from the floor to table height. Approximate amount of time away from the office is 20% Key Attributes Required: If you are a customer-oriented individual who has a passion for service excellence, is a team player with high energy that enjoys serving the customer, then this is the right opportunity for you. The successful candidate will be a person who has shown a positive attitude while contributing as a member of a team. A servant mindset working with customers and others within the organization; to offer a memorable customer experience. Full benefits package includes medical, prescription, dental and vision coverage with company contribution towards Health Savings Account (HSA), 10 paid holidays per year, paid vacation from weekly accrual, 401(k) match and profit sharing plan, disability coverage, life insurance, pay for performance increases, tuition reimbursement, advancement opportunity, Sauder Village membership, employee referral bonus and a sweet furniture discount! Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran