Help Desk IT Technician II

About the job Help Desk IT Technician IIThe Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop issues with that user.Specific Job Duties Include:Answer incoming Help Desk calls and emailsCreate tickets and collect basic client information such as:Company informationUserIssuePerform basic Help Desk troubleshootingAdd/Remove O365 licensesAdd/remove PC user (Local/Domain)Install updatesAdd printers (Local and Networked)Install client-side softwareTroubleshoot client-side network connectionsSetup email on mobile devicesAct as HelpDesk Tier 1 escalationPerform Intermediate HD Troubleshooting (Expected resolution time of 30min or less)Restore filesReview application issuesIdentify and address network outagesTroubleshoot group policiesTroubleshooting site-to-site and point-to-site VPN issuesAddress network connectivity issuesReview server space issuesRequirements:1-3 years of experience in Help Desk or IT support positionHigh School diploma or GED equivalentAbility to problem solve and troubleshootFamiliar with Windows ServerExcellent verbal and written communication skillsDetail-oriented and organizedAbility to multitask and excellent time management skillsWork as a proactive team member in an office settingFast-paced learner with 1-2 week training periodWorking knowledge of Microsoft O365 email and officeJ-18808-Ljbffr