Team Lead Cloud Platform

Summary:For more than 50 years, NISC has worked to develop technology solutions for our customers, who we call our "Members". Those Members are comprised primarily of utility and telecommunications companies across the country and abroad, and we strive to provide services and technology to help them operate efficiently and better serve their end users. NISC is always seeking out talented software developers & engineers who are motivated, enjoy working with others, and solving complex challenges. We look for individuals who will thrive in a team environment, be committed to accomplishing a common goal, and aren't afraid to learn new things and have some fun along the way.  Position Overview: As the Team Lead for the Systems Engineering Developer Team, you will oversee a dynamic and experienced team responsible for the secure bundling, distribution, deployment, configuration, preservation, and state control of NISC's evolving product offerings. In this role, you will be pivotal in providing high-quality installation and support services to internal employees across various NISC departments, including Development, Quality Assurance, Training, and Demonstration Environments. You will lead efforts in system and software installations, configurations, upgrades, hardware troubleshooting, and performance analysis within a Linux/Java/Hybrid-Cloud environment. Your role also involves collaborating closely with multiple office and virtual locations to address technical needs and support internal systems effectively.   Work Schedule: Hybrid from one of our office locations: Cedar Rapids, IA Lake Saint Louis, MO Mandan, ND  Hybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose Essential Functions & Desired Skillsets: As the Team Lead, your essential functions will encompass overseeing and guiding your team's efforts to ensure reliable, redundant, and secure computing environments, while collaborating with networking infrastructure teams.You will play a critical role in: Team Leadership and Development: Provide technical leadership and mentorship to the team, identifying growth opportunities and areas for improvement. Assist with the selection and hiring of new team members, and support the Department Manager in establishing action plans for strategic projects and technical direction. Professional Skills: Ability to organize, prioritize, and adapt to change. Demonstrated initiative, accountability, and the ability to travel as necessary to meet position goals. Infrastructure Management: Develop and maintain infrastructure roadmaps in collaboration with cloud platform and development teams, ensuring they meet technical, performance, security, and capacity requirements. Operational Support and Incident Management: Coordinate with the team to provide infrastructure operational support during hosted services incidents and offer second-line support to assist member support. Ensure high-quality standards by establishing and reinforcing best practices and Standard Operating Procedures (SOPs). Implementation and Configuration: Oversee the development, implementation, staging, installation, and configuration of internal systems, including iVUE and Connect applications. An emphasis on consistent fast automation using modern techology and public cloud services. Manage data refreshes and landscape maintenance for internal dev/test usages. Technical Issue Resolution: Analyze and resolve technical and application issues, including those related to Linux operating systems and its interactions with internal applications. Provide superior customer support to internal customers and document issues in the NISC support system. Team Technologies: Linux (SLES, other), Bash, Python, Vue, Ansible, Java, SQL (Oracle/Postgres) Amazon Web Services (AWS), DynamoDB, SQS, EKS, EC2, Docker Infrastructure as Code (IaC) using Terraform, private and public cloud IaaS, including Kubernetes, VMware, Distributed Database and Object Stores Vendor and Budget Management: Maintain relationships with hardware, software, and service providers. Assist the department manager and finance team (FinOps) in tracking ongoing public cloud expenses, including feedback loops with application stakeholders. Process Improvement and Cost Savings: Assess opportunities for process improvements and cost savings, focusing on automating and creating efficiencies in internal environment workflows. Additional Skills: A commitment to NISC's Statement of Shared Values. NISC's Shared Values & Competencies:We're a cooperative, which means we're owned by the Members we serve. It also means that our focus is on taking care of our Members and our employees, rather than having a big bottom line. Quality service and innovative technology starts with happy and dedicated employees. Join our team and learn for yourself what sets NISC apart.Integrity – We are committed to doing the right thing – always.Relationships – We are committed to building and preserving lasting relationships.Innovation – We promote the spirit of creativity and champion new ideas.Teamwork – We exemplify the cooperative spirit by working together.Empowerment – We believe individuals have the power to make a difference.Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.Benefits: Medical, Dental and Vision Insurance.Health Savings Account (HSA) with $100 monthly contributions from NISC.Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.Dependent Care Flexible Spending Account (FSA) thru Paylocity.Fully covered life insurance up to x3 annual base salary.Fully covered short- and long-term disability.401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.PTO accrual levels dependent on years of service, 120 Life Leave Event hours, 9 paid holidays and an annual holiday week.$2,500 Interest-FREE technology loan program.$25,000 employee educational assistance program.Volunteer, Wellness, Family Events and other employee fun supplied by our committees.Employee Assistance Program; assisting employees and dependents with virtually any life eventBenevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships.Education Preferred:Bachelor's or master's degree in a Computer Science, Computer Engineering or a related field and/or equivalent experience.Minimum Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.   Disclaimer: Management may modify this job description by assigning or reassigning duties or responsibilities at any time.