Account Representative

Description:DCM ServicesAccount RepresentativeBloomington, Minnesota | Full-Time | Non-Exempt? We Just Raised Our Wages! ?We recently increased pay for this role — because great people deserve great compensation.About DCM Services DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.The Opportunity As an Account Representative I, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. This is an office-based role at our Minnesota location. You will be part of a supportive team that values empathy, accuracy, and professionalism.Requirements:Key Responsibilities • Generate outbound calls and field incoming callsObtain necessary estate information and follow up with attorneys or personal representatives regarding claim filingNegotiate payment arrangements and follow up as neededSend confirmation and settlement letters as requiredAccurately document accounts and notate files with correct transaction codesRespond to all voicemail messages dailyAdhere to company policies, procedures, and client-specific requirementsUphold company information security and privacy responsibilitiesWhat You Bring • High School Diploma or GEDGoal-oriented mindset with strong organizational skillsCourteous, empathic, and professional telephone mannerStrong verbal and written communication skillsAbility to multi-task effectively in a fast-paced, regulated environmentTeam-oriented with the ability to also work independentlyComputer proficiency and the ability to learn new systemsLicensed Debt Collector (or ability to obtain licensure)Why DCM Services? • Competitive, freshly increased wages — we invest in our peopleMeaningful work that requires true compassion and professionalismCollaborative, supportive team culture in a stable, established companyBonus-eligible role with performance recognitionConvenient Minnesota office location#DCMCC1Compensation details: 21-23 Hourly WagePI626dfbfd97e7-37344-40601357