Project Support Specialist

Location: Dallas, TX - 100% OnsiteContract Length: 6 MonthTarget Salary Range*: $55,000 - $75,000.*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salaryPosition OverviewThe IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some (vehicular) travel is involved. Tasks will include but not limited to imaging PCs, setup PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs and resolving end-user computer issues. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.Responsibilities Deliver world-class IT support to onsite and remote end usersIndependently resolve complex, break/fix issues in person or via telephoneTroubleshoot Windows 11 OS issuesPerform installations, replacements, upgrades, and other hardware/software related tasks as neededProvide technical support to Office Services as neededActs as a resource for IT projects and initiatives in other functional areas as neededReceive and respond to incoming support requests in a timely mannerFollow set procedures for logging, reporting, and statistically monitoring desktop operationsSet reasonable expectations that can be counted onPresent the facts transparently to promote collaborative solutionsJob RequirementsBachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)5+ years' direct experience supporting C-Suite executives and other VIP staff7+ years' experience in desktop hardware, operating systems, smartphones, and printers.7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.Hands-on troubleshooting experience with the ability to perform under intense scrutinyWorking technical knowledge of current protocols, operating systems, and standardsStrong written and oral communication skillsAnalytical and problem-solving abilities, with keen attention to detailSelf-motivated and directed, with the ability to effectively prioritize and executeExperience working in a team-oriented, collaborative environmentStrong customer-service orientation with a focus on customer satisfactionHighest degree of professionalism and integrityFlexibility to be on call during off hours and weekendsAbility to research and test new technologies and solutionsTime management and organizational skillsTeam Culture: Our team operates in a fast-paced, high-energy environment where collaboration, accountability, and results matter. We are motivated, solutions-oriented, and committed to delivering high-quality outcomes on complex and challenging projects.We are looking for candidates who are ready to integrate quickly into our results-driven culture and contribute with initiative, teamwork, and a strong work ethic from day one.