Lead Advanced Field Service Tech

Job DescriptionAs a Lead Advanced Field Service Tech here at Honeywell, you will work remotely and travel to our customer’s facilities or job sites performing the maintenance functions, audits, PM’s, etc per the Intelligrated \ Transnorm contract or specific job assignment. Your expertise and leadership will drive the success of our field service operations, ensuring efficient and effective service delivery to our customers.You will report directly to our Sr Field Service Manager and you’ll work out of our Richardson, Texas location on a Remote work schedule.In this role, the Technician is critical to the smooth operation of our customer’s distribution centers and will be required to perform troubleshooting, repair, and preventive maintenance of our customer’s various material handling systems. The Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Technician will represent Intelligrated \ Transnorm on site and will also need to follow our customer’s guidelines for general work practices outlined on site and be committed to customer satisfaction.ResponsibilitiesKEY RESPONSIBILITIESPosition requires traveling to customer sites and making repairs on various types of conveyor equipment. Position requires a high degree of direct customer service skills as they will be handling meetings and visits directly with the customer.Assists other Technicians in the repair and maintenance of equipmentCompletes work orders, records, logs and other written or computer-based documents according to established proceduresDiagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop)Operates material handling equipment, battery equipment, moving machinery, and other powered equipment.Performs preventive maintenance and repairs on equipment (e.g., pneumatic systems, material handling equipment, according to safety and quality proceduresAssists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting GuideProvides resolutions to mechanical or other technical issues; documents all information relating to customer support issues in Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor-related issuesProvides information to the Customer Service Department and other members of management to enhance Customer Service successFollows up with customers and other departments to ensure issues have been resolvedMaintains inventory of company supplied toolsComplete appropriate paperwork and trip reports in a timely mannerComplete all expense reports in a timely manner per proceduresComplete quotes for site specific jobs.Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvementServes as a Technical Trainer with the ability to teach in formal setting.May be technical SME onsite and required to lead detail repairs done by others.Ability to travel over 85% of the year.Ability to obtain US Passport as international travel may be required.Valid US Driver’s License for any traveling position.May be required to perform other duties as requested, directed or assignedQualificationsYOU MUST HAVEHigh school diploma or GED requiredStrong problem-solving and decision-making abilities4 to 5 years Mechanical troubleshooting and repair experience required.0 to 1 year Electrical troubleshooting and repair experience required.MS Office skills (Word, Excel, PowerPoint and Outlook)Shift work may be required along with holidays.Ability to work 100% remoteRequires ability to travel extensively 85% PlusRequires the ability to rent cars from major companiesWE VALUE Previous experience with Transnorm Material Handling Equipment Formal Vocational Training in Mechanical, Electrical, Controls, Mechatronics, etc a plus. Material handling experience in Conveyor, sortation, palletizers, and robotics is a plus.Advanced electrical troubleshooting experience a plus.Fabrication and Rigging equipment for installation is a plus.Benefits Of Working For HoneywellIn addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn moreThe application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: May 20, 2026.Honeywell recently announced plans to sell its Intelligrated (IGS) business to American Industrial Partners (“AIP”). At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the IGS business, will be part of this future transaction when it closes.Intelligrated is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position. Candidates must be authorized to legally work in the United States without current or future sponsorship requirements.About UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.