IT Tech Support - Tier 1

Desired candidate is an aspiring IT technical professional who provides superior support to the end-user experience, with modest technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual would serve as the entry level support for our help-desk, addressing high-volume, simpler issues while escalating complex issues to Tier 2 techs.Education And Experience High School diploma or equivalent (Degree preferred) 1-2 Years of IT, Help Desk and/or MSP experience Competency Certifications are a plus (Microsoft, VMWare, etc.) CompTIA A+ is strongly weighted.Required Qualifications And Job DescriptionExcellent inter-personal skills; as good with people as you are with computersExperience providing high quality customer desktop support for desktop applications and devices such as printers; this includes fast response rates and accurate and thorough resolutions to desktop issuesExperience providing phone support; with strong awareness of positive phone etiquetteExperience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staffStrong communication, presentation, writing and editorial abilitiesStrong organizational and time management skillsRequire limited supervision and direction; drive results, and set priorities appropriately and independentlyA passion for ITA+ Certification or equivalent (Google IT fundamentals is acceptable.)Ability to reliably commute to work site.Desired QualificationsExperience with producing support documentation for supported productsExperience with basic networking including wireless, wired, security and basic designExperience with corporate applications including Microsoft Office and Adobe applicationsExperience with Active Directory account administrationExperience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server)Familiarity with ITIL a plusTeamworkA Tier 1 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance.LeadershipActs in a self-directed manner; takes action before being directed by others or forced by events. Seizes opportunities and is proactive in avoiding potential problems.OpportunityThis is a great chance to grow your skills as an IT tech. By having the opportunity to work with various client issues while being supported by a strong team environment, you will learn a lot, and quick. As such, we are looking for a hard-working fast-learner with strong communication skills.Work EnvironmentThis position will be Remote.Powered by JazzHR