IT Systems Manager

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.We're hiring a Systems Manager!The Systems Manager is a highly motivated and detail-oriented technology expert, excited to help grow Call Your Mother Deli. The Systems Manager will be responsible for designing, implementing, administering, and supporting technology systems on-premises and in the cloud. The Systems Manager should stay current on the latest technology, security, and best-practice guidelines for restaurant groups of our size to make recommendations for enhancements for our in-shop and in-office tech environments. This position is based in our office in Washington, DC. It will have atypical Monday-Friday work week with occasional weekends to support and minimize the impact on the day-to-day business operations.A day in the life of a Systems Manager at CYM:Develop IT strategies aligned with business objectives, focusing on enhancing shop operations and the guest experiencePlan and supervise the implementation of new IT systems and upgrades with minimal disruptionEnsure continuous operation of IT systems, especially POS and network infrastructure, across all shopsManage hardware and software installation, configuration, and maintenance in shops for optimal functionalityResolve POS system issues promptly, either on your own or with our tech partners, to minimize downtime and customer inconvenienceImplement and monitor security measures for store and customer data, prioritizing POS system security and PCI compliance; lead and support vendors who assistConduct regular security audits and updates to mitigate threats; ; lead and support vendors who assistManage relationships with third-party partners and technology providers, ensuring they meet store needs and deliver valueDevelop and oversee budgets for shop IT needs, including POS systems, ensuring cost-effective resource allocationUtilize cross-functional collaboration and communication to quickly understand, troubleshoot, find root cause, and resolve system issuesManage IT projects, focusing on shop integration, training and support for smooth rolloutsOversee integration of POS systems with other business systems to ensure seamless operationsQualifications:Bachelor's degree in Computer Science or Software Engineering preferredMinimum of 5 years of relevant technical experience, preferably in restaurant or retail environmentsExperience with restaurant/retail systems, including Toast POS, supply chain management software, and people management software3+ years of experience with PCI DSS requirements and solutionsStrong background in quality assurance (QA) is a mustExcellent analytical, problem-solving, and decision-making skillsStrong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teamsHigh level of integrity, accuracy, and attention to detailAbility to manage multiple projects and priorities in a fast-paced environmentProactive and self-motivated, with a continuous improvement mindsetYou'll love working at CYM because:Competitive base salary: $75,000Creating extraordinary moments for guestsContributing to our business with your ideas and feedbackSupporting and lifting up our communities and neighborhoodsMentoring and developing our teamBeing yourself and making genuine relationships with other team members andguestsWe provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.Powered by JazzHRvCHQcUO8tf