Cabinet Customer Support Representative

Core Responsibilities Review kitchen layouts and cabinet designs to identify errors, inconsistencies, or potential production issues before order processing Generate accurate quotes and invoices using QuickBooks Process customer payments and maintain organized, up-to-date financial records Serve as the first point of contact by answering incoming calls and responding to customer inquiries Provide timely, professional support to clients regarding orders, product questions, and general concerns Troubleshoot and resolve order-related issues, including discrepancies, delays, or product concerns Coordinate with sales, design, and production teams to ensure smooth order flow and customer satisfaction Maintain detailed notes and documentation on customer interactions and order updates Follow up with customers to confirm issue resolution and ensure a positive experience Support general office operations and administrative tasks as needed Pay: $17.50 - $20.00 per hour Experience: Customer support: 3 years (Required) Ability to Commute: Dundee, MI 48131 (Required) Work Location: In person