Embedded Application Engineer

Here at SureView Systems we develop software to improve an organization's ability to manage and respond to security events by creating an intuitive, easy to use response platform.This is a fully onsite role located at our customer's site in San Francisco, CA. As the Embedded Application Engineer, you will serve as the primary onsite representative for SureView, working five days per week directly with customer stakeholders to lead product implementation, training, and ongoing technical support. Because of the highly collaborative and customer-facing nature of this role, remote or hybrid work arrangements are not available.The goal of the software is to improve operator response times, by prioritizing what's important, while automating many of the time consuming, manual and often inconsistent processes of running a command center. This in turn results in better security outcomes.We have an exciting opportunity for an Enterprise Engineer to join our dynamic, growing software team to provide technical product support to a key customer account onsite, managing multiple projects within the organization across the country over a 2 year roll out.As Application Engineer, you will be responsible for the success of a key customer account and will install, commission and refine SureView installation in test or production environments. This will include comprehensive end user training, system testing, deployment of new software releases and supporting the onsite Project Manager in executing the overall project plan.You will have a solid background in software applications, with the ability to work directly with customers. With a strong understanding of IT networks and various server systems, you will be comfortable with troubleshooting, as well as responding to and solving software support issues.This role provides the opportunity to work in a challenging, fast paced, collaborative environment within a global technology company. Building strong working relationships with our customers, development, and sales teams to successfully deliver a solution.Developing a deep understanding of the technical and business challenges the client faces and identify opportunities to increase value we bring to their operationsManaging projects to ensure goals and customer expectation are metInstalling and commissioning of security integrations with the SureView Systems software with global companyAssisting customers with system wide rollouts and updatesDelivering user training sessions and assist in the development of customer driven training documentationProviding front line customer support and troubleshootingRequired Experience and Qualifications Must be able to work 100% on location at our client site in San FranciscoBachelor degree (or equivalent) in Computing or IT-related fields and / or relevant support experience and technical skillsExperience in Customer Account Management and ability to manage multiple client responsibilities.Skills we need... Deploying & Supporting software applicationsSecurity Product certifications, ideally CCure 9000 and Genetec VMSSoftware and Product configuration & troubleshootingWindows Server EnvironmentSQL Deployment, Configuration, Querying & TroubleshootingIndependent IT Troubleshooting skillsExcellent communication skills (written and verbal) and ability to communicate professionally and effectively at all levelsSkills we’d love...Relevant Microsoft or Networking CertificationExperience working with support ticket systemsExperience with security products such as IP cameras, NVRs, CCTV, VMSs, and Access Control systemsExperience deploying and supporting security software applicationsExperience with SaaS products and/or SaaS infrastructure (AWS, Azure etc)Microsoft IISPowershellA+ certificationThis position has an anticipated base salary range of $170,000–$180,000 USD. Final compensation will be based on factors such as relevant experience, technical expertise, qualifications, and overall fit for the position.