Telecommunications Attendant I

Telecommunications Attendant I Pay Rate: $25.00/hr (W2) Employment Type: Contract / Temp-to-Hire Potential Duration: 05/25/2026 - 08/23/2026 (potential extension/conversion) Schedule: Full-Time, 40 hours/week Training Schedule: Monday - Friday, 5:00 AM - 5:00 PM (3-6 weeks training) Post-Training Schedule: Shift assigned between 5:00 AM - 11:30 PM Work Arrangement: 100% Onsite Location: Stanford, CA 94305 Job Code: 1491945 Tekberry offers a $100 payment for referrals! Position Overview Tekberry is seeking a Telecommunications Attendant I to support our client, Stanford University, within their Operator Services Unit. This role serves as a primary point of contact for incoming calls supporting Stanford University, Stanford Medical Center, and affiliated organizations. The ideal candidate will have strong call center experience, excellent multitasking abilities, polished phone etiquette, and the ability to remain calm and professional in fast-paced, high-volume environments. ResponsibilitiesAnswer, process, and direct incoming calls for university and medical center operationsProvide directory assistance and connect callers to appropriate departments, staff, physicians, patients, or studentsSupport paging systems and establish conference callsDispatch emergency response teams for medical alerts and critical incidentsProvide after-hours support for Stanford entities and departmentsUtilize telecommunications systems, call center platforms, and collaboration toolsMaintain accurate paging directories, reports, and reference materialsAssist with process improvement initiatives and support training effortsFollow established safety procedures and operational protocols Required Qualifications4+ years of experience in a call center or high-volume customer service environmentStrong telephone communication and customer service skillsAbility to multitask effectively under pressureTyping speed of 35+ WPMExperience using phone systems, call routing platforms, or telecommunications technologyStrong attention to detail and problem-solving skillsAbility to work independently and collaboratively within a team environmentExcellent verbal and written communication skills Preferred QualificationsExperience supporting medical centers, universities, or large organizationsFamiliarity with paging systems and emergency dispatch proceduresKnowledge of medical terminologyExperience with Mac or Windows-based systems Work Environment & Physical Requirements100% onsite role in a telecommunications/call center environmentMust be able to remain at workstation for extended periods of timeFrequent sitting, computer work, headset/telephone use, and multitaskingMay require overtime, weekends, holidays, or adjusted schedules based on operational needs We need hard-working, reliable employees. If you're ready to work with a great team and grow your career, we want to hear from you! Tekberry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Tekberry is a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE). By applying to this position, you agree to receive text message updates from Tekberry regarding your application status. Msg & data rates may apply. Reply STOP to opt out.