Building Services Customer Success Engineer

Building Services Customer Success Engineer | DenverJoin a world-leading AI company transforming how buildings operate.CIM is a world-leading AI company transforming a multi-trillion-dollar global industry — the built environment.Most commercial buildings are still run using slow reports and disconnected systems.Our AI platform changes that. We turn complex building data into daily operational action — helping building owners and engineering partners optimise performance across entire portfolios.The opportunity is enormous.Improving how buildings operate is one of the fastest and most scalable ways to reduce global emissions.We’re proud to be at the forefront of that transformation.But leadership is never permanent.To stay ahead, we have to move fast and stay relentlessly focused on increasing the value our customers get from our platform. That creates a tension we embrace:We must be the most trusted, the most valuable, and the most innovative — all at the same time.The RoleWe’re looking for a Customer Success Engineer (2–5 years, HVAC / BMS background) who wants to use their technical expertise to create real-world sustainability impact.We’re looking for a Customer Success Engineer (2–5 years, HVAC / BMS background) who wants to apply their technical expertise to real-world operational and sustainability challenges.This isn’t a traditional customer-facing role.It’s a hands-on engineering role where you’ll work directly with building data, complex systems, and facilities teams to improve how buildings perform — in real time.Day to day you’ll:Diagnose operational issues across HVAC and BMS systems using CIM’s PEAK platformTranslate building data into clear operational actionsWork directly with engineering and facilities teams across large property portfoliosHelp ensure issues move from detection → ownership → resolutionYou’ll sit at the intersection of customers, data, and engineering, helping shape how our platform evolves as we scale.You’ll thrive here if you:Enjoy getting under the hood of how building systems actually workLike solving complex engineering problems with dataAre comfortable working with customers but don’t want a sales roleCare about sustainability and improving the performance of real-world infrastructureAs an AI company operating in a fast-moving space, every day looks a little different. We look for people who are comfortable being uncomfortable — and excited to grow alongside our customers.We are a diverse meritocracy.  You will work with some of the global leaders and we encourage people from all backgrounds who want to be the best and bring a positive energy and intellect to our great team.If this sounds like the next step you’ve been looking for, we’d love to chat.👉 Join us and help apply world-leading AI to one of the most important industries on the planet.Budget $100,000 + Options, 401k & Healthcare