Customer Service Representative-Chicago, IL

Customer Service Worksite RepresentativeDuration: 6 Months (CTH) Location: Chicago, IL (Hybrid After Training) Job Schedule: Training is on site for 7-8 weeks, 40 hours per week for training. Once the representative is deemed proficient in call handling the job schedule then reverts to a hybrid 3/2 schedule. Job Hours: It is 40 hours per week. The hours of operation are 7:30 a.m. 6:00 p.m. CDT Interview Process: Potential 2 Interview Process-Onsite interview Temp to Perm opportunity.Job SummaryOften the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.ResponsibilitiesSupporting policyholders with insurance product informationAnswering PFP calls and responding to policyholder inquires with claims, service, and intake related issuesProvide detailed information about policies statusesAssist with basic technical troubleshooting for self-service related issuesAbility to send transfers to the PFP sales team to increase APV revenueAbility to handle claim intake for PFPConsistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.Exhibits and practices the Organization's Common Purposes and Shared Traits.Willingness to participate in partnership training and mentoring of Junior Representatives.Willingness to perform other duties as assigned.Expected to be able work various shifts within 7:30 a.m. 6:00 p.m. CDT timeframe.CompetenciesProblem SolvingContinuous LearningInitiativeAdaptabilityResults OrientationValues OrientationQualifications for Internal CandidatesSkills: Previous experience working as a customer service representative. In-depth knowledge of insurance products and policy schedules. Strong knowledge of worksite products and services. Experience in LSP and worksite related systems. Friendly and professional demeanor. Excellent communication and interpersonal skills. Basic computer skills and knowledge of database software. Demonstrated attention to detail, organizational skills, and time management skills. Ability to work a flexible schedule to meet the needs of the business and performance requirements. Ability to remain calm in stressful situations. Education and Experience: 2 3 years' experience of customer service. High School Required; bachelor's degree preferred.