Food Server

Food ServerQ Casino + Resort1 PositionsID: 90022Posted On 04/20/2026Job OverviewLOCK 11The New Rooftop Restaurant at The Key HotelQ CASINO + RESORTFood ServerBASIC FUNCTIONServers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants. This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.ORGANIZATIONAL RELATIONSHIPSReports to: Front of House ManagerSupervises: N/ASCHEDULED HOURS OF WORKScheduled hours of work have not been determined yet. This position is for the new restaurant opening soon with training to begin in April.Status: Part TimeSPECIFIC DUTIES AND RESPONSIBILITIESSet up dining room according to service standards.Ensure all glassware, silverware and dishware are clean polished and properly placed.Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.Accurately enter orders into the POS system.Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.Monitor assigned section, anticipating guest's needs and proactively offering assistance.Clear tables, replenish beverages, and fulfill guests' requests promptly.Maintain cleanliness and organization of dining areas before, during, and after service.Coordinate with FOH Manager, supervisors and team members to ensure seamless service.Adhere to all health, safety, and sanitation regulations.Follow proper procedures for handling and disposing of food waste.Assist in post-shift breakdown and reset of dining room and service areas.EDUCATION, TRAINING AND EXPERIENCEFormal education is not required.Relevant food and beverage experience preferred.STANDARDS OF PERFORMANCEMaintain a professional appearance and demeanor at all times.Deliver prompt, courteous, and attentive service to all guests.Exhibit strong teamwork and collaboration with colleagues and management.Adherent to company policies and standard service procedures.Demonstrate strong time management and multitasking skills.Communicate guest allergies and dietary needs to the culinary team.Ensure accuracy in food and beverage delivery.Execute the established sequence of service consistently in all guest interactions.Utilize suggestive selling to enhance guest experience and maximize revenue.Process guest payments following cash-handling and credit card security procedures.Demonstrate effective service recovery techniques when resolving guest issues.Escalate guest issues appropriately when needed to ensure satisfaction.Uphold high standards of cleanliness and organization in the dining room.Respond quickly and effectively to guest inquiries and concerns.MENTAL AND PHYSICAL REQUIREMENTSAbility to work in a fast-paced, high-pressure environment.Strong problem-solving skills and ability to adapt to changing situations.Excellent communication and interpersonal skills.Ability to stand and walk for extended periods.Must be able to lift and carry up to 50 lbs.Ability to bend, stoop, and reach frequently.Flexibility to work evenings, weekends, and holidays as required by business levels.WORKING ENVIRONMENT AND CONDITIONSPrimarily indoors, may support occasional outside events.Exposure to varying temperatures, and moderate-to-high noise levels.High guest interaction requiring excellent customer service skills.Fast-paced and physically demanding work environment.EQUIPMENT AND TOOLSCoffee and beverage dispensers.POS terminal and payment processing equipment.Serving trays and stands.Glassware, dish equipment and sanitation supplies.Primary Contact1773354678169Kelly BohannanHuman Resources Assistant, Human ResourcesPhonePhonePhoneFaxhr@qcasinoandresort.comEmailTrueTrueTrueJob DetailsCategoriesFood and BeverageLocationDubuque, IAJob TypeEmployeeFull/PartFull TimePay/Salary$5.50 HourlyBenefitsHealth InsuranceDental InsuranceVision InsuranceLife InsuranceRetirement PlanPaid VacationPaid Sick LeavePaid HolidaysCompany ID1202Job REQ #Positions1Start Date20260420End Date20260504Featured JobTH AdTH CommentsSimilar JobsFood Service Team Member Dairy QueenDairy QueenCocktail ServerQ Casino + ResortFood ExpeditorQ Casino + ResortSQF & Food Safety SupervisorSedona Staffing ServicesBanquet ServerDiamond Jo CasinoFood Service Worker IUnityPoint Health Finley HospitalFood Service WorkerSunnycrest ManorFood TechnologistSedona Staffing ServicesServerCatfish CharliesFood Production Maintenance TechSedona Staffing ServicesShare this JobQ Casino + ResortAbout the CompanyAre you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!