Customer Engagement & Dispatching Specialist

The Customer Engagement & Dispatching Specialist plays a key role in delivering an exceptional customer experience by managing inbound and outbound communications, coordinating consultations, and ensuring efficient appointment scheduling across statewide operations. This position is ideal for a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys helping customers through proactive communication and problem-solving.Key ResponsibilitiesAnswer incoming calls and assist customers with appointment scheduling, confirmations, and related inquiriesMake high-volume outbound calls to prospective customers to promote and schedule consultationsManage appointment changes, cancellations, and rescheduling requests with accuracy and urgencyFollow established call scripts while adapting communication style to customer needs and objectionsMeet or exceed performance goals related to call volume, scheduling accuracy, and appointment confirmationsQualify leads by collecting required information and determining customer eligibilityEscalate customer concerns or scheduling conflicts when necessary to ensure a positive experienceMaintain accurate customer records and appointment updates within company systemsCollaborate with internal teams to support smooth appointment flow and operational efficiencyRequired Skills & AbilitiesStrong attention to detail with the ability to accurately document and manage appointment information in real timeExcellent customer service and communication skills with a friendly, empathetic, and solution-oriented approachComfortable navigating CRM systems, scheduling platforms, and communication tools such as Salesforce and RingCentralAbility to multitask and adapt quickly in a high-volume, fast-paced environmentStrong organizational and time management skillsTeam-oriented mindset with the ability to collaborate across departmentsAbility to remain professional and composed under pressure and changing prioritiesQualifications & ExperienceHigh School Diploma or equivalent required1–2 years of experience in customer service, telemarketing, scheduling, or call center environments preferredProven ability to manage high call volumes while maintaining professionalism and accuracy