Customer Account Manager

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.Customer Account ManagerWe are seeking a highly organized and customer-focused Customer Account Manager to serve as the primary point of contact for assigned customers. This role is critical to delivering an exceptional customer experience by ensuring clear communication, strong execution, and reliable delivery across all customer orders and initiatives.While the title suggests a sales-oriented role, this position is focused on operational excellence and customer partnership. The Customer Account Manager is responsible for understanding, influencing, and communicating order status, aligning internal teams, and driving customer growth through consistent, high-quality delivery.What You’ll DoOwn the Customer RelationshipServe as the main point of contact for customers, managing all communication related to orders, projects, and performanceBuild strong, trust-based relationships through proactive communication and follow-throughLead customer meetings, including order reviews, project updates, and issue resolution discussionsEnsure clear, accurate, and consistent messaging across all interactionsDrive Order & Project ExecutionOversee the lifecycle of customer orders and projects, including new product launches and ongoing initiativesDevelop and manage timelines, track progress, and ensure on-time deliveryCoordinate cross-functional teams to meet customer requirements and commitmentsMaintain visibility into order status, risks, and key milestonesPartner Across OperationsCollaborate with production, supply chain, quality, and engineering teams to execute customer needsProactively communicate order updates, risks, and delays to customersCoordinate line trials, documentation, and required approvalsEnsure all supporting documentation is accurate and completed on timeManage Account DetailsOversee customer-owned inventory, including tracking and reconciliationCoordinate billing activities such as trials, miscellaneous charges, and inventory-related feesProvide customers with clear insight into inventory, financial impacts, and operational considerationsSolve Problems & Improve ProcessesIdentify and remove barriers impacting delivery and customer satisfactionLead cross-functional efforts to resolve issues quickly and effectivelyBalance customer expectations with operational capabilitiesDrive continuous improvement to enhance service and executionWhat You Bring3–5+ years of experience in customer service, account management, or project coordination (manufacturing environment preferred)Strong communication and relationship-building skillsProven ability to manage multiple priorities in a fast-paced environmentExperience working cross-functionally to drive execution and resultsProblem-solving mindset with the ability to navigate complex situationsProficiency in Microsoft Office; experience with ERP systems (e.g., SAP) and project tools is a plusBachelor’s degree in Business, Operations, or related field preferredWhat Success Looks LikeHigh customer satisfaction and retentionConsistent on-time order delivery and executionAccurate and reliable order fulfillmentClear, proactive communication with customers and internal teamsReduced escalations and faster issue resolutionContribution to customer growth through strong delivery performanceThis is an opportunity to play a high-impact, customer-facing role where your ability to connect customer needs with operational execution directly drives success.KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.