Assistant Manager

Job Description POSITION: Assistant Store ManagerCLASSIFICATION​: Non-ExemptREPORTING RELATIONSHIPS: Reports to the General Manager About EquatorIn 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.Position SummaryThe Assistant Store Manager (ASM) is responsible for assisting the General Manager in guiding the Shift Leads and Baristas to deliver an exceptional coffee experience. You are responsible for learning and conducting most of the functions of the General Manager and acting as the Lead in the absence of the General Manager. Key ResponsibilitiesInvolved in the hiring, training, developing, and retaining of employeesProvides an exceptional coffee experience every time and holds team members accountable Develops self and team on coffee knowledge and shares it with customersInspires and motivates othersCan provide feedback; positive and constructive, and include disciplinary action when applicable Completes payroll in the absence of the General ManagerRole models a high level of hospitalityCan resolve customer concerns and quickly attend to customer incidentsKnows all products, including ingredientsFocuses on and coaches team members to deliver on the execution of operations, processes, and recipesCompletes required inventories in the absence of the General ManagerLeads team to consistently have a clean, food-safe, and well-stocked environmentKeep a pulse on employees and store needs by partnering with the General Manager to address any concernsPerforms all point of sale duties, front and back of house functions, including opening and closing procedures, coordinating with Management as necessaryThe ASM also supports the GM with banking and accounting responsibilities.Ensures all cash handling procedures are upheld and is accountable for store funds while running a shiftAssists GM in maintaining proper coverage and Team Member schedules, ensuring that the store maintains customer service standards and Team Members adhere to meal and break policyWill provide guidance and actively set an example for Team Members, ensuring that all Standard Operating Procedures and company policies are maintained and followedAssist the GM in increasing profit, sales, and controlling operating expenses looking for ways to continuously improveQualifications and RequirementsMust maintain current state-issued Food Handler CardRetail and/or customer service experience requiredCoffee experience preferredAbility to make the customer a priority Is hospitable and inclusive with all customers and is a team player with co-workersDemonstrates passion and curiosity for coffee and teaBuilds ongoing connections with the customerAble to multi-task and deal with ambiguity in a fast-paced environmentAbility to communicate effectively with othersRespectful and professionalCash handling skillsThe employee must occasionally lift and/or move up to 25 poundsThe hours can be part-time/full-time based on availability and can increase and decrease due to the needs of the business.Follow directionAbility to work as part of a teamDetail orientedExcellent communication skills, both verbal and writtenCompensationAvailable to all employeesCommuter Benefits - pre-tax parking and transitEmployee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee Free mental health app subscriptionEmployee discount on merchandise, coffee gear, and at Equator cafesContinuing coffee education classesFree coffeePaid Time Off for voting on Election DayAfter 60 days as an employee at EquatorHealthcare Benefits (for full-time employees working over 30 hours per week)100% employer-covered premium medical insurance Voluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insuranceEmployer covered life insurance premiumFlexible Spending Account (FSA) - healthcare and daily dependent careAfter 90 days as an employee at EquatorHoliday Pay after 90 days of employment. Eight Equator-observed holidays per yearPaid Time Off with tenured increases for full-time employees1 paid volunteer day per year After six months as an employee at Equator401K with up to a 4% company match on employee contributionsCompensation will be commensurate with experience.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.