Staff Product Manager - Data Platforms

Who we areAt Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!See yourself at TwilioJoin the team as Twilio's next Staff Product Manager for the Channels Data team.About the jobThe Channels Data team is continuously identifying strategic opportunities for platform maturity and improved customer logs and analytics experiences for Twilio's Email and Messaging channels. This product manager would help lead, organize and execute our channel data bulk egress strategy through webhooks and other scaled data exhaust product recommendations. This is a platform product role with very little front end or application side feature development.ResponsibilitiesIn this role, you'll:Become a subject matter expert on traffic logs and analytics use cases across our customer segmentsDevelop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysisUse financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity sizeLead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.Document ideas and research quickly for review and iteration from your teams, to support our remote-first environmentCollaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.Qualifications*Required:5+ years experience in product managementProven ability to work backwards from customer needs, using rigorous problem definition and customer data to directly qualify your product decisionsStrong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamicsTechnical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability; functional understanding of statistics, basic program management skills, strong written and verbal communicationSoft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams;Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact.DesiredExperience building and scaling products or businesses, driving both zero-to-one innovation and high growthAdvanced degree: MBA or Master's in CS or related disciplineLocationThis role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Compensation*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.Based in the San Francisco Bay area, California: $182,960 - $228,700.This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Twilio is proud to be an equal opportunity employer.We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.J-18808-Ljbffr