Service Advisor/Mobile Service Coordinator

Assistant Service Advisor – AutomotiveWe need an Assistant Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.Job ResponsibilitiesGreet service department customers promptly and courteously—attitude is everything!Listen to customers and clearly translate repair needs to techsUpsell additional services using low pressure, high integrity methodsProvide accurate repair/maintenance estimatesAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressSell and manage extended warrantiesSubmit estimates to extended warranty companies for approvalAssist with estimating, submitting, and closing internal RO'sCoordinate mobile service techniciansInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsBenefitsMedical, Dental, Vision, 401k matchingEmployee DiscountsHighly Rated Dealership- 4.8 Star Google Rating!PTO & Paid HolidaysOpportunity for Career GrowthTraining providedFree college programAbout Us4th Generation family owned and operated Ford and Chrysler, Dodge, Jeep, Ram dealership in Burlington, WI. We believe our employees are our greatest asset and we provide an excellent environment to progress their careers in the automotive industry.