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The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk) and Tier 2 (hands-on support.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Onsite visit local to Monument bi-weekly or as needed Out of state sites on a quarterly basis or as needed to handle various issues Qualification & Requirements: Excellent interpersonal and customer service skills.
$27.88 - $32.69 an hourFull-timeExpandUpdated Yesterday - UpvoteDownvoteShare Job
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Lead a large delivery team, primarily consisting of Tier I and Tier II Help Desk support staff, System Administrators, and other IT professionals who are responsible for issue resolution, customer support and continuous process improvement.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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The role’s primary focus is ensuring outstanding, seamless field (maintenance and installation) service, remote service and SaaS operations (including driver and site help desk operations) for Gilbarco e-Mobility products leveraging Gilbarco Veeder-Root’s global network of service providers, software tools, and relationships with equipment vendors.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred. Proven experience as a help desk technician or other customer support role.
ExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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4 years IT experience supporting Help / Service Desk. Experience managing multiple - IT operations work streams (Tier I, Tier II, Customer Service, System Administration.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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As a Procurement Manager, you will combine your deep experience negotiating various contracts with supplier management to provide your internal stakeholders with cost-conscious solutions and outstanding customer service.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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HDI Customer Help Desk Analyst. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Cover public service desk to assist customers with questions, provide resources, provide advisory and help navigate technology. Minimum Requirement: A Master's in Library Science from an ALA accredited institution and One (1) of experience solving problems and providing customer service to business or public clients.
$55,000 - $72,875 a yearExpandUpdated Today - UpvoteDownvoteShare Job
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Experience in service desk software such as Salesforce, ServiceNow or Zendesk is a plus. Our client in the real estate industry is looking for a Customer Support Specialist I to deliver essential real-time application support and guidance through a high-quality experience where the customer receives exceptional support and outstanding customer service.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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During the sales process, Account Exec's will partner with Pre-Sales Engineers to help facilitate a technical deep-dive of prospective customer environments. This person will sell a portfolio of services in the Infrastructure-as-a-Service (IaaS) space, including desktop/service desk, back-up/DRaaS, UCaaS, Managed Security Services, Cloud, Networking, etc.
$76,000 - $114,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Manages the Denver Help Desk function, ensures queue service level and abandon targets are reached daily and produces performance reports for key measurable outcomes. Minimum of 5 years of customer service experience required, contact center background preferred.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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FocusConnect IT is managed service provider in Denver seeking an organized, responsible, and technically proficient individual with strong team leadership and collaboration skills to serve as IT Help Desk Manager in an established IT MSP serving clientele in the industries of medical, insurance, law, investment, and construction.
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CompTia A+ CompTia Server+ CompTia Network+ HDI Customer Help Desk Analyst. 3+ year of experience in Help Desk support and/or system administration. Experience working with Help Desk ticketing tools and knowledge base resources.
ExpandApply NowActive JobUpdated 4 days ago
customer service help desk jobs in Littleton, CO
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