IT Operations Program Support - Special Access Programs (SAP)
Overview:
In this role you will provide programmatic, technical, and operational support to a government PMO overseeing SAP IT systems. You will work closely with customers and contractors to plan, coordinate, and sustain classified IT capabilities within ITIL, NIST RMF, JSIG, and DevSecOps frameworks. You will interface with cloud providers and service integrators to ensure world-class IT service delivery. You will translate complex technical details into clear leadership briefings and actionable recommendations. Compensation / Benefitsmedical benefits 401kESOPpaid time offother benefits dependent on positiononsite or flexible work arrangements may apply
Responsibilities:
- Support daily SAP IT operations using ITIL-aligned incident, change, problem, and config management processes
- Assist in lifecycle planning and execution aligned with NIST RMF and JSIG requirements
- Coordinate with cybersecurity teams to ensure authorization packages, continuous monitoring, and security controls meet RMF/JSIG/ICD 503 Track milestones, risks, dependencies, and performance metrics; propose improvements via ITSM methods
- Support configuration management, change control boards, and governance of system updates
- Prepare technical briefings, operational reports, and framework-aligned documentation for government leadership
- Prepare memorandums and staff packages addressing technical, schedule, and budget issues
- Establish relationships with customers, contractors, and stakeholders; act as liaison among government, system integrators, and mission partners
- Support DevSecOps practices including automation, CI/CD pipelines, and secure development workflows
- Perform surveillance of contractor execution and provide independent assessments to decision-makers
Key requirements:
- 15+ years of experience supporting DoD or Intelligence Community programs in SETA, FFRDC, or contractor roles
- Practical experience with ITIL (incident, change, problem, configuration management)NIST RMF and JSIG security authorization and compliance for classified systems
- DevSecOps principles (automation, secure development, CI/CD)
- Knowledge of secure IT architectures, enclave operations, and sustainment of classified networks
- Strong ability to communicate complex technical topics to government leadership
- Prior experience supporting SAP, SCI, or other compartmented environments
- Security+, CISSP, CCSP, or related cybersecurity certificationsself-starter and independent workerclear communicator with leadershipproblem definition and analytical thinkingITIL (incident, change, problem, configuration management)NIST RMFJSIG