Part-time Helpline Call Advocate

Summary: This position will work to ensure consistency and quality in caller experiences and first impressions on Safe Harbor’s 24/7 Helpline. Call advocates practice trauma informed care for all calls, including emergency shelter intakes and general inquiries. This is a part-time, hourly position.Reports To: Helpline ManagerSchedule: 25 hours per week, minimum of 5 hours per shiftAvailable Shifts: Monday – Friday, 8:30am-4:30pm with a strong preference for Monday, Tuesday and Friday availability. Opportunity for one mid or afterhours shift, per week, between the hours of 2pm-8pm, may be available.Job ResponsibilitiesConduct trauma-informed helpline calls and intakes in alignment with Safe Harbor’s empowerment-based, survivor-centered, and trauma-informed care service modelDocument helpline calls in accordance with established policies, procedures, and compliance standardsContribute to development of helpline operations, infrastructure, and facilitation of helpline training, as needed, to promote continuity of helpline practicesIdentify barriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.) and offer insight towards improvement for service accessibilitySupport survivors with navigating referrals and initial safety planning.Complete follow-up calls as assigned and provide caller-specific resources to best assist with their needsParticipate in Safe Harbor staff meetings, team meetings, trainings, and continuing education, including obtaining and maintaining Victim Service Provider CertificationContribute to a workplace culture that promotes teamwork, innovation, trauma-informed practice, and the safety and dignity of both clients and colleaguesDemonstrate professionalism and high ethical standards in all aspects of helpline and agency operations and interactionsPerform other duties and responsibilities as assigned by supervisorEssential QualificationsAssociate’s degree in human services or a related field preferredAbility to work with diverse individuals in an empathetic and nonjudgmental mannerDemonstrates respect for others’ experiences, language, culture, and/or personal backgroundsEncompasses level headedness, strong problem-solving skills, and self-awarenessAbility to maintain confidential and sensitive information in accordance with agency policies, ethical standards, victim service best practices, and state and federal laws whether working in person or via possible telework opportunitiesAbility to work well in a team setting and utilize other direct service staff to gain perspective and assistance with duties of helpline and agency operationsAbility to organize and manage multiple priorities in a crisis-oriented environmentStrong verbal and written communication skills with attention to detailStrong proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and Google Workspace applicationsBi-lingual skills preferredTo apply: https://safeharborsc.bamboohr.com/careers/171?source=aWQ9Mjk%3D