Actioning Support Program Lead

About The RoleWithin Uber's Community Operations - Platform Integrity org, this role focuses on improving how consumer-related actions are executed through support channels. The team drives initiatives to enhance the quality, consistency, and fairness of support-led actioning decisions globally. This role will have a direct impact on user trust by ensuring support experiences are accurate, equitable, and scalable.What You Will Do Leverage data and AI-driven insights to identify gaps in support handling and consumer actioning quality Drive improvements to support workflows, tooling, and guidelines to enhance consistency and fairness Partner cross-functionally to scale AI-enabled solutions that improve support decision-making Define and track key metrics to measure quality and consumer experience impact Lead initiatives that elevate support experiences and strengthen consumer trust Basic Qualifications 5+ years of experience in operations, support, trust & safety, or similar roles Strong analytical skills with experience using data to identify issues and drive improvements Proven experience working cross-functionally and influencing stakeholders Preferred Qualifications Experience in support operations or support handling workflows (e.g., appeals, escalations, enforcement actions) Background in Trust & Safety, platform integrity, or risk operations Familiarity with fairness, bias mitigation, or quality frameworks Experience partnering with Product or building insights to influence tooling/automation For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year. For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.