Call Center Specialist

Must Have: 1 year Call Center and 1 year Payroll experience, Spanish, On-site.Job Title: Call Center Representative (Onsite, Bilingual)Location: New York, NY, 10004 Duration: 2-3 Months (Contract Assignment)Schedule: 8:00 AM-4:00 PM M-FSchedule Notes: Must Have: 1 year Call Center and 1 year Payroll experienceJob Summary:Customer Service Professional who handles incoming and/or outgoing calls.Job Responsibilities:-Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.-Other assignment as necessary.-Extensive phone experience and computer literate.Skills: Required Skills & Experience:-Two (2) years of experience and Bilingual (Spanish or any).-Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.-Active listening providing full attention to callers to understand their concerns and needs.-Effective problem-solving to analyze a situation, identify core issue and find effective solution.Education: Required Education: -High School Diploma or general education degree (GED).EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”