Member Support Associate

Energize Your Career At Seco Energy! This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations. This position may be assigned to the call center, service center or office support based on business needs and demonstrated job knowledge, skills, abilities, and performance. The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees. Education Minimum: High School or GED Preferred: Two (2) year associate's degree in a business-related field Preferred: Business administration, communication, and Microsoft applications Experience Minimum: Two (2) years' recent job-related experience in a customer service or call center capacity. Preferred: Experience in cash handling Preferred: Experience within an electric utility or related industry. Other Requirements Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone. Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations. A valid Florida driver's license for local business travel between Call Centers and/or Member Service Centers; must have and maintain an acceptable driving record as determined by Seco Energy. Normal work hours shall be eight (8) hours between 7:00 am and 7:00 pm, Monday through Friday. This position is subject to 8-hour rotating shifts Monday through Friday, between 7:00 am and 7:00 pm; requires the ability to work irregular hours for assignment completion and flexibility to change scheduling, work overtime or report to work on short notice, call-out and on-call assignments. Successful completion of pre-employment background check, physical and drug screen. Living Requirement Employees in this position must live within one (1) hour from the assigned reporting location Driving Requirements Valid Florida Driver's License We are the third-largest electric co-op in Florida and the seventh-largest in the nation and we are looking for qualified, energetic and committed candidates to join our successful team! Seco Energy does not accept unsolicited resumes from any source other than directly from applicants. Seco Energy will not consider unsolicited referrals and/or resumes from any search agencies, staffing agencies, fee-based referral services, headhunters and recruitment agencies (hereinafter'vendors'). Unsolicited referrals and resumes sent to Seco Energy are deemed gratuitous. If any vendor (included but not limited to recruitment agency, headhunter, staffing agency) supplies any job applicant to Seco Energy without having a valid written and signed an agreement with Seco Energy, Seco Energy is not obligated to pay any kind of referral fee to such vendor. Any resumes submitted in the absence of a signed agreement become the property of Seco Energy and no fee shall be due. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@secoenergy.com or by calling (855) 483-2673. Seco Energy participates in E-Verify. E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.