Person Centered Care Planning Representative-4625016

Job Location: a base location that is flexible within the State of Missouri. This position is telecommuting-eligible if candidate meets all telecommuting eligibilities and qualifications. Why you’ll love this position: We are seeking an individual who is committed to the mission of keeping Missourian’s safe and healthy by completing timely care planning for Missouri’s Medicaid-eligible aged and disabled population that need in-home services tailored to meet their needs to successfully remain in their homes and communities in the least restrictive setting. A person in this position will exhibit exceptional communication skills, have the ability to interview others to gather pertinent information, show strong documentation practices, consistently display exemplary customer service, and demonstrate collaboration amongst an interdisciplinary team. What you’ll do: Lead phone interviews to determine & develop person-centered care plans Utilize a nationally-credited assessment tool to ensure program integrity Provide objective & accurate documentation to an interdisciplinary team Represent the program with exemplary customer service & call center etiquette Assume accountability & responsibility over program operations & success All you need for success: Minimum Qualifications Bachelor’s degree (substitutions may be allowed). Strong interviewing and communication skills Keen to detail and documentation Exhibit disability & cross-generational awareness Prior experience with customer service, call centers, and working with the elderly or persons with disabilities is preferred. If you have questions about this position please contact: Ronda Sims, St. Louis Home and Community Based Service Social Service Unit Supervisor via email Ronda.Sims@health.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Lead phone interviews to assess individuals’ unmet needs Authorize services that support and promote better health outcomes Maintain care planning assignments in a fast paced environment Coordinate with a blended team of professionals to ensure quality care Provide objective and accurate case documentation Serve with exceptional professionalism in a contact center environment Practice integrity and share accountability to ensure programmatic success Strong interviewing and communication skills Keen to detail and documentation Exhibit disability & cross-generational awareness Prior experience with customer service, call centers, and working with the elderly or persons with disabilities is preferred. A Bachelor’s degree from an accredited college or university; OR A Registered Nurse (RN) who is licensed and in good standing in Missouri; OR A Licensed Practical Nurse who is licensed and in good standing in Missouri with 1 or more years of experience working as an LPN. One or more years of experience as Social Services Specialist; OR Four or more years of experience with the Division of Senior and Disability Services or an Area Agency on Aging. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. If you have questions about this position please contact: Crystal.Burns@health.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.