Travel Enthusiast Advisor, Customer Service - On-Site

The Travel Enthusiast Advisor interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Then the Customer Service Representative position at Concentrix is just the right place for you! As a Travel Enthusiast Advisor, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. As a Travel Enthusiast Advisor, you will: Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures. Greet and converse with customers in a courteous, friendly, and professional manner. Make recommendations based on the customer needs and preferences. Determine customer reservation needs and preferences by utilizing established question and answer techniques Research travel rates, destinations, options, accommodations, and packages for customers. Process travel transactions by entering accurate and complete reservation information into the relevant systems Read legal scripts verbatim while maintaining sales and quality standards. Professionally and accurately support customer requests for itinerary changes or cancellations. Correctly answer general travel and site related questions from customers Deliver expert customer experiences…with a smile. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include: Travel savvy: passion / experience with travel  Sales/service experience in retail, sales, service or other "helping" business (preferred) At least 1 year of travel experience (preferred) Travel Agent Certification (preferred)  Global Distribution Experience for Service Agents (preferred) Basic internet and web-based application skills  Typing 35 wpm as verified by a formal test  Employment for this position will begin on-site in the office starting on day one of employment at 34115 W 12 Mile Road, Farmington Hills, MI 48331. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. pay rate will not be below the applicable minimum wage). Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid training and performance-based incentives. Lucrative employee referral bonus opportunities and shift differentials Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey  A modern, state-of-the-art office setting with advanced technologies and a great team Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Production schedules are as followed, and assigned by the Operations Team: Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." ? We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.