Technical Support Representative

Technical Support RepresentativeSafety Mojo | Sandy, Utah Help us transform how an entire industry thinks about safety About Safety Mojo Mojo AI is changing the world of safety by helping high-risk companies ensure that their workers get home safely every day. Our AI-powered solution, Safety Mojo, provides companies a better way to gather front-line data and process it to give actionable insights that improve workplace safety. If you want to be part of a company that makes a difference in the lives of thousands of people every day, this is your opportunity. DescriptionAs a Technical Support Representative, you will support both internal and external users of Safety Mojo, our cutting-edge safety software solution, by providing troubleshooting and technical support via phone, chat and email to provide an appropriate resolution to their request. The pay range is between $21/hr. – $25/hr., depending on experience. Here is what you will be doing:Answer inbound case requests from phone, chat and email Provide initial triage and troubleshooting of all issues and provide appropriate solutions to resolve their request and escalate and monitor issues as needed Keep clients informed of case status Utilize ZenDesk for case management and escalation in accordance with established procedures Work with Account Executives and Client Success Managers to ensure client's technical needs are met Professionally represent Mojo ai to clients and peers at all times Ensure the highest quality service Develop knowledge of current products and stay current with product advancements and industry standards Other duties as assigned Here are the qualifications we are looking for:1-2 years of proven ability in a technical support role Strong technical, troubleshooting and analytical skills Ability to excel in a fast‐paced, agile environment where critical thinking and strong problem solving skills are required for success Demonstrate possession of client soft skills ZenDesk experience preferred Strong written and verbal communications skills Ability to work autonomously by being self-motivated, analytical, a quick learner, organized, detail-oriented, and ability to multi-task while maintaining efficiency and effectiveness Mojo ai offers:Competitive pay Health insurance Retirement plans 401(k) Paid time off (vacation, sick leave, holidays) Flexible work schedules/hybrid work options