CS Partner

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Position Summary The NCR Digital First Client Services Team is responsible for planning, defining and delivering projects across a variety of different NCR Banking software solutions. Our projects are unique for every type of project depending on the customer and engagement type: solution designs, implementations, deployments, upgrades, training and consulting. The Digital First Client Services Partner will directly manage a team of professional services associates engaged in the implementation of NCR’s CSP Solutions. This team is made up of integration and implementation consultants. The Partner will ensure that the installation and integration effort required to deploy our solutions within a bank’s infrastructure are clearly defined and utilize NCR’s standard implementation methodology. The Partner will work closely with their peers in monitoring project performance against baselines, budgets, and other metrics to ensure corrective measures are implemented early, issues/risks are mitigated properly, and variances are escalated timely. Since this role has direct management responsibility this person should be capable and excited to coach, mentor and support your team. A critical success factor will be effectively managing and coordinating a geographically dispersed team. Nearly all team members currently telecommute from virtual offices across the United States and Canada, with some consideration for off-shore support. This role is great for someone that likes a fast-paced work environment and can easily shift priorities and multitask based on ever changing priorities and commitments. Position Summary & Key Areas of Responsibility Direct, manage, and coach a team of Integration Specialist and Solution/Business Consultants Responsibility for revenue and margin goals Setting business objectives and team and individual goals for the team Participates in the Leadership Team of the Banking Professional Services Team, providing input into the guiding principles of the team as we pursue excellence and trusted advisor status with our projects and our customers. Develop key customer relationships necessary to not only manage the current projects, but to position NCR favorably for future deals and to be looked upon as their trusted advisor. Partner with Sales, Engineering, Software Support Services, and Solution Management to provide high quality delivery of corporate solutions that meet or exceed customer expectations. Present broad and complex information or concepts to audiences of varying backgrounds so that they understand or are influenced to act. Implements and executes short and long-range plans that are comprehensive, realistic and effective in meeting goals; integrates planning efforts across the organization. Implements, directs and seeks ways to improve plans and processes. Required Qualifications BS in a technology related degree or equivalent in experience. 5-10 years of progressive experience in the deployment of enterprise solutions that integrate company solutions with other third party software components such as databases, web services, cloud technologies, operating systems, and the like. 2 – 5 years of management responsibilities both people and budgets Proven success in software solution deployments involving directing or managing small teams through multiple or very large projects. Experience in a variety of technologies including Operating Systems, Server virtualization, Web application deployments using technologies similar to WebSphere, Kubernetes/Docker Containers and other similar Cloud based deployment technologies, Databases (specifically Microsoft SQL and Oracle), and imaging technologies. Appropriate communication skills that show evidence of the ability to establish excellent customer relationships at multiple levels within a customer’s organization. Demonstrates the ability to think strategically, yet able to problem-solve and drive tactical execution. Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly. Good at managing multiple tasks and deliverables simultaneously Preferred Qualifications Operational experience at major banks or related financial related outsourcing institutions in Canada or United States. Experience creating and leading group presentations, hosting web seminars and public speaking. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”