IT Support Analyst

About the RoleWe are seeking a technically motivated IT Support Analyst to join our IT team. This role serves as the first point of contact for employee IT support, providing both in-office and remote assistance to ensure a seamless technology experience.The ideal candidate will have a strong interest in business apps (Microsoft 365), Identity (Entra ID), and MDM (InTune), with an opportunity to grow in a logistics focused IT environment. This role primarily focuses on end-user support, with opportunities to assist in endpoint, identity, and security administration as experience grows.**This position is onsite in Denton TX, hours are 7 AM to 4 PM CST Monday to Friday. After 90 days you are eligible to get one work from home day on Tuesdays. Two years in you are eligible to do two work from home days anyday Monday to Friday.**What You’ll Do:End User Support (Onsite & Remote)Provide front-line technical support to employees via phone, chat, RMM tools, ticketing system.Troubleshoot and resolve issues related to:Workstations, laptops, and peripheralsMicrosoft 365 apps (Outlook, Teams, OneDrive, SharePoint)Deliver excellent customer service with clear communication and timely updatesSupport line of business apps as requiredProvide occasional after-hours/weekend support for emergency cases or IT projects only. (no formal on-call rotation)Other technically specialized duties as assignedWhat You’ll Know1.Microsoft 365 & Identity SupportEntra ID User/Group provisioning - onboarding/offboardingMicrosoft 365 licensing and troubleshootingExchange Online mailbox administrationMulti-Factor Authentication (MFA)2.Endpoint Management (InTune + RMM tools)Device enrollment and managementMaintenance of policies, applications, and configurations deployed to endpointsDevice compliance and access restrictionsWindows AutopilotMaintain endpoint security posture through updates, antivirus status, and policy enforcementWork with IT staff on improving endpoint management processes3.Device Setup & SupportNew laptops, desktops, and mobile device deploymentTroubleshoot hardware and software issues for both onsite and remote users4.Ticket & Service Desk OperationsLog, categorize, and prioritize incoming support requestsResolve support issues and escalate more complex problems when neededMaintain thorough documentation of issues, resolutions, and processesIdentify recurring issues and communicate trends and suggested solutions to IT leadership5.Documentation & Continuous ImprovementContribute to internal knowledge base and user support documentationAssist in improving onboarding, offboarding, and support workflowsSupport adoption of best practices related to identity, access, and endpoint securityWhat We Look For:Required Qualifications2+ years of IT support experienceAssociates degree or higher in a relevant subject areaUnderstanding & experience of the outlined technology areas aboveStrong customer service, communication, and problem-solving skillsExperience directly supporting company leadersAbility to support both onsite and remote employees effectivelyExperience with IT ticketing systemsPreferred QualificationsExperience with or familiarity in:Automating common support workflows is a plusAzure infrastructure familiarity is a plusCoding experience is a plusEntra ID Conditional Access & Sign-In log troubleshootingCompTIA A+ or similar certification is a plusMicrosoft certifications are a plusPast experience in logistics is a plusWhat Makes You a Great FitYou enjoy helping people and solving technical problemsYou are patient, organized, and responsiveYou are eager to learn modern IT and security practicesYou take ownership of issues and escalate appropriatelyBenefits:Health insuranceDental insuranceVision insuranceOptional voluntary insurance products (disability, accident, critical illness, hospital indemnity, additional life insurance)401k + Company Match20 Accrued Days Paid Time off First YearSick Days6 Paid HolidaysMaternity + Parental LeaveSupplemental InsuranceLife InsuranceSmart casual attire Career Growth Opportunities We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.