Director of Caregiver Services

POSITION SUMMARY:The Director of Caregiver Services is responsible for overseeing compliance, payroll, recruitment,onboarding, and training of caregivers and internal staff associated with these functions. This leadershiprole ensures that operational processes align with federal, state, and local regulations, and fosters asupportive and professional work environment.JOB DESCRIPTION:1. Compliance & Record Maintenance: Ensure adherence to all relevant regulations and standards,including federal, state, and local labor laws, as well as home care licensing requirements.2. Payroll Administration: Oversee the payroll process to ensure accurate and timely payments tocaregivers and staff.3. Recruitment and Retention: Develop and implement effective strategies to attract and retainqualified caregivers.4. Onboarding & Training: Design and execute comprehensive onboarding programs for newcaregivers.5. Team Management: Directly supervise internal staff responsible for compliance, payroll,recruitment, onboarding, and training functions.6. Reporting & Analytics: Generate reports to monitor caregiver recruitment, training progress,and compliance status.7. Employee Engagement: Foster a supportive and inclusive culture for caregivers and staff.RESPONSABILITIES:1. Conduct periodic audits of caregiver and staff files to maintain compliance with agency policiesand regulatory requirements.2. Monitor and enforce compliance with internal policies related to caregiver and staffperformance, documentation, and training.3. Resolve payroll-related discrepancies in collaboration with HR and finance teams.4. Monitor payroll compliance with applicable wage and hour laws.5. Develop and coordinate mandatory and ongoing training programs to ensure competency andcompliance.6. Ensure proper orientation and preparation of all new hires to meet job requirements.7. Set clear goals and expectations, and provide regular performance feedback.8. Facilitate professional growth and development opportunities for team members.9. Collaborate with HR leadership to create and update policies and procedures related to caregiverservices.10. Implement initiatives to enhance operational efficiency and caregiver satisfaction.11. Present findings and recommendations to the HR Director and other senior management.12. Address concerns and grievances promptly to maintain high levels of employee morale.13. Provide corrective action as neededWORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patientelements and occasional stress.COGNITIVE REQUIREMENTS: Must work cooperatively with others and perform a wide variety ofcomplex and complete tasks involving office equipment and machinery.QUALIFICATIONS:• Bachelor's degree in Human Resources, Business Administration, Healthcare Management, ora related field (Master's degree preferred) OR a minimum of 5 years of experience in HR oroperational roles in a home care setting.• Strong understanding of employment laws, payroll systems, and caregiver compliancestandards.• Exceptional organizational and leadership skills.• Strong interpersonal and communication abilities.• Excellent organizational skills with attention to detail.• Excellent interpersonal and communication skills.• Investigative ability, highly organized, self-motivated, takes initiative.• Adaptability to pressure.