Health Care Assistant Administrator

DescriptionWHO YOU ARE - we seek out people who are ...Driven by an inner sense of purpose to impact othersDriven by a collaborative, whatever-it-takes, get-it-done mindsetDriven by a commitment to excellence in their roleAre pro-active, innovative, and experts in their own unique areasWho We AreWe're a family-owned and family-focused organization elevating the bar for in home care servicesWe’re cultivating a team of mission-focused, driven experts who embody our vision and cultureWe provide the highest caliber of service and support to the growing number of communities, employees, and clients that we serveWe are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of world changers.Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk!We are seeking a highly organized, compassionate, and service-driven Assistant Administrator to support the delivery of exceptional in-home care services. The ideal candidate thrives in a fast-paced environment, communicates proactively, and is passionate about creating a positive experience for both Clients and Employees. This role is central to ensuring Clients receive consistent, high-quality care while serving as a key communication hub between Clients, families, Caregivers, Case Managers, and referral partners.ROLE RESPONSIBILITIES – what you’ll own and lead as a Home Health Care Assistant Administrator:Enthusiastically provide 5-star service to all incoming callsCoordinate care services for assigned Clients to ensure timely, consistent, and appropriate service deliveryServe as a point of a support for Clients, families, Caregivers, Case Managers, and referral partnersDevelop individualized service plans based on Client needs and authorized servicesConduct initial and ongoing Client assessments to monitor service quality, satisfaction, and compliancePrepare Client welcome materials and intake documentationManage Client authorizations and support billing accuracy to ensure services are properly authorized and billableSupport scheduling and staffing efforts to minimize overtime, reduce service disruptions, and ensure shift coverage, including occasional after-hours support as neededSupport Branch compliance efforts, including maintaining compliant licensing documentationConduct weekly New Hire Orientation sessions for incoming CaregiversRole QualificationsHave a high value for innovation, streamlined processes and efficiencyDemonstrate a pro-active and solution-oriented mindsetAbility to demonstrate self-management and take initiativeHave excellent written and oral communication articulation in EnglishDemonstrate accuracy and attention to detail, maintaining accurate records and documentationPossess intuitive, strategic, and organized project management skillsHave excellent professional collaboration skills and team mindsetHave a results-driven, task-oriented approachUtilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environmentDemonstrate strong interpersonal, discretion, and judgment skillsHave proficiency with technology and electronic devicesDemonstrate sense of warmth, welcome, and professionalism and excellent customer serviceDemonstrate strong commitment to complianceKnowledge of best practices for handling PHI in compliance with HIPAA regulationsAdministrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonusExperience in assisted living, facility, nursing home, or in home care a bonusRequirementsEDUCATION AND EXPERIENCEExperience managing and prioritizing administrative responsibilities in an office setting with some time spent in client homesExperience using an electronic CRM or care management system; AxisCare preferredExperience in home care, healthcare or a related service-based industry preferredHigh School Diploma or equivalent requiredResponsibilitiesCOMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Others, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:Paid Time Off and Paid Holidays*100% Company-Paid Dental Insurance and Vision Insurance*100% Company-Paid $25,000 Life Insurance Policy*100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*401(k) Retirement Program - with Employer Match*Professional Development – ongoing education, wraparound support, and leadership coachingA Next-Level, Comprehensive Training and Orientation WeekAnd a supportive team to work alongside!Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.Salary Description$60,000 - $75,000 Annually