Part Time Front Desk Attendant - Mon/Fri/Sun Mid Day Shift 10-6

Job Description Job Summary We are seeking a positive, friendly Front Desk Attendant to provide exceptional service to our resort guests, members and shareholders. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. ResponsibilitiesBe knowledgeable of the resort operations and activities and communicate that to guests, members and shareholdersTake reservations, answer questions, register guests via phone, and in-personBuild rapport with guests, members and shareholders identifying their needs through friendly conversation and open-ended questionsRun background checksMonitor entry gate, drive up window activity and security cameras.Refer complaints and issued to managementAnswer phones, process incoming mail and packages, and other front desk dutiesQualificationsFriendly and outgoing personalityFamiliarity with hospitality industryComputer literacyAble to resolve issues with a customer-focused orientationBe able to multi-task and work in a fast paced workplaceMust be flexible and be able to pick up other days, shifts, weekends and holidays