Payroll Support Manager (Corrections)

Overview: In this role you will lead a specialized payroll operations team dedicated to resolving complex historical payroll issues and ensuring smooth cross-functional collaboration. You'll shape the operating rhythm, coach and develop the team, and partner with a senior SME to turn expertise into repeatable processes. You help manage escalations, surface risks early, and drive scalable support for thousands of employers. This is a people- and operations-focused leadership position in a fast-growing fintech environment with a mission to simplify payroll."Compensation / Benefitsflexible PTO and sick leavegenerous paid parental leave 401k retirement plan$100 monthly home internet and mobile stipendmedical, dental, vision insuranceshort-term/long-term disability insurance and life insuranceResponsibilitiesOwn the team's day-to-day operating rhythm (priorities, queue health, resource allocation, standups, escalation paths, SLA performance) Manage and develop a team of payroll operations specialists through coaching and performance managementCreate visibility into team performance and surface risks and bottlenecksPartner with the senior SME to turn technical expertise into repeatable processes and documentationOwn complex operational escalations and coordinate with technical or cross-functional partnersCollaborate with leaders across Support, Filing, Tax Operations, Product, and R&D on cross-functional issuesAdvise the head of the department on strategy, staffing, and operational decisionsKey requirements 4-6+ years in operations, technical support, support operations, client service, or similar execution-heavy environmentMeaningful people management experienceStrong operational judgment with ability to balance priorities, capacity, SLAs, and customer impactTrack record of formal people management and team growthStrong communication skills with ability to translate detail for different audiencesGenuine learner with interest in a niche domain and comfort in unsure or evolving domainsBias toward building durable, repeatable systemsTravel & Office policy flexibility (remote, hybrid, or NYC/SF offices)leadershipcoaching and feedbackcommunicationpayroll operations knowledgeescalation managementcross-functional partnership