Dental Front Desk - Team Lead (Central)

The RoleFamily Smiles LLC in Albuquerque, NM is hiring a Lead Front Desk Receptionist with dental experience to join our talented and dedicated team. This position will be focused on overseeing the Front Desk / Receptionist team, including training new employees, billing and claim filing, scheduling appointments, assisting with operational goals, and providing excellent patient service. Who Are We Family Smiles LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities. PAY$20-24/hr, depending on experience Benefits:Competitive compensation Career mobility and advancement Career training and development Benefits package includes: Medical & Vision Insurance FREE dental treatment at our locations PTO 401K Life Insurance, Pet Insurance and more ResponsibilitiesAs a Team Lead, you will help train new employees, ensure excellent patient/customer service by staff, provide experience and guidance in insurance claims and billing processes, and support the Office/Regional Managers with administrative tasks as needed. In addition, all Front Desk staff will: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications:Bilingual (Spanish) - preferred Minimum 3 years previous Dental Office Experience Emphasis on Dental Billing and Dental InsurancesStrong Leadership experience Dentrix and/or EaglesoftClinic Hours: M-F: 10a-6p, Sat: 9a-2p KOS Services Inc. / Family Smiles LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.