Network Support Engineer (Hybrid and Local)

Minimum Experience & Education:• A minimum of five (5) years of hands-on experience in a network operations, NOC, ormanaged services support role.• Hands-on experience managing Cisco Meraki (MX, MS, MR) devices in an enterpriseenvironment.• Demonstrable experience providing Tier 2 and Tier 3 level support, includingparticipation in an on-call rotation.• Bachelor’s degree from an accredited university or college in a related technical field, orequivalent professional experiencePreferred Certifications• Any CISCO esp MERAKI cert is preferred- but no cert is mandatory esp if candidate hashands on Meraki and Azure experience• Cisco Certified Network Associate (CCNA) or equivalent foundational networkcertification.• Cisco Meraki Network Associate/Operator (CMNA/CMNO)• NICE to have: ITIL® v4 FoundationRequired Skills and Knowledge:• Proficiency with enterprise ITSM platforms for incident and change management(experience with Zendesk is highly desirable).• Hands-on expertise with the full Cisco Meraki suite, including device configuration,monitoring, and troubleshooting via the dashboard.• Strong understanding of core networking protocols and concepts (TCP/IP, DNS, DHCP,VLANs, VPNs).• Experience troubleshooting hybrid connectivity to cloud environments (Azure, AWS).• A disciplined approach to following formal Change Management processes (experiencewith Asana is a plus).• Excellent communication skills, with the ability to clearly explain technical issues to bothtechnical and non-technical stakeholders.