Account Director

Candidate must reside inside of North Central Territory. Applicable states include, IA, IL, IN, KS, MI, MN, MO, MT, ND, NE, OH, SD, WI, WY.Position SummaryThe Account Director (AD) is the guardian of the strategic customer relationship at the executive level with a goal of customer retention. The AD orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to key accounts. The AD is fully responsible for the profitability of assigned accounts focusing on retention, development, servicing and expansion, through partnering activities at the highest level of the key customer's organization.Essential Job FunctionsKey Account Management:Consistently focus on business solutions aimed at maximizing the profitability of key accounts by providing 100% complete and total customer satisfactionTrack, develop and maintain strong relationships within customer organizations at the decision-maker level with key accountsPartner with Project Managers to establish a strategic plan for onboarding new customers and provide a reliable communication conduit to the customer c-suite.Interact with customers and internal departments including sales, marketing, development, support, training, product management, IT and other functional areas, focusing proactively on gathering information and collaborating on solutionsTrack account profitability, growth and focus of existing customers to identify potential key accounts and conduct quarterly account planning meetings and annual executive briefings.Articulate key customers' challenges, issues, expectations and goals and translate into actionable objectives for escalation team managers. Negotiate equitable business solutions when customer desires cannot be reasonably met. (e.g. enhancements)Review industry best practices and customer requirements to recommend changes and additions to developed customer solution sets or new solutionsUpdate the company CRM dailyOperate independently and provide appropriate information and guidance to escalation team members in addressing customer concernsProvide to Karmak Management input on key accounts sufficient to support internal policy decisions, influence solution development and drive market actions at the highest level. Contacts will include sensitive and confidential information.SalesDevelop and execute account plans for assigned key accounts to drive customer to higher satisfaction and ensure retentionContinuously identify and capture new sources of revenue within assigned key accountsDevelop and deliver detailed, accurate and timely revenue forecasts to sales managementDevelop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilitiesIdentify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for KarmakHit or exceed targets for customer retention, revenue expansion, relationship growth and direct contact.Professional DevelopmentDevelop and maintain skills, knowledge and proficiencies required to respond to customer requirementsContinually build knowledge and skills to keep pace with market trendsMaintain current knowledge of customers' business goals and objectivesContinually develop skills, knowledge and proficiencies in account management techniquesMaintain focus on team objectives and encourage others to do the same through well-developed working relationshipsLearn C level sales communication methodsEssential Knowledge, Skills And AbilitiesBusiness Acumen in key metrics that predict and measure business successStrong account planning skillsDemonstrated track record of success in a customer facing position preferably at the C-levelExcellent communication skills (including writing, speaking and presentations) requiredExcellent follow-through and detail orientation skillsDemonstrated ability to work independently with minimal supervisionEffective at free-form solution development and relationship managementAbility to work in a fast-paced team environmentRequires a high level of accuracy, clear communication and professionalismStrong organizational and management skillsAbility to lead team development and motivate othersBachelor's degree and minimum 5+ years' experience in HD industry software support, sales, training or consulting required, with specific sales or account management-related experience preferredDemonstrated experience operating at the C-level regarding relationship management and collaborative solution developmentEffective problem solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skillsMust be organized, detail oriented and able to translate big picture ideas into customer objectivesTravel averaging 25 - 50% will be required.The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.