Customer Service Representative

Job Description Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Handle heavy Inbounds & Outbound callsOpens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Take orders over the phone & In person.Cross-selling is a MUSTMonthly Telemarking calls for clients who have not purchased in a whileRecommends potential products or services to management by collecting customer information and analyzing customer needs.Contributes to team effort by accomplishing related results as needed.• Greet customers face to face and process orders.• Assist with placement of orders, refunds, or exchanges• Take payment information and other pertinent information such as addresses and phone numbers• Answer questions about warranties or terms of sale• Inform customers of deals and promotions• Sell products and services• Work with customer service trainer to ensure proper customer service is being a delivererWork Hours & Benefits:Monday-Friday Full TimeMonthly Bonus: for Metric Met of Order & Sales.Vacation Pay, Sick time, Health Benefits after 90-day probation.Customer Service Representative Qualifications / Skills:Customer serviceProduct knowledgeMarket knowledgeQuality focusProblem-solvingDocumentation skillsPhone skillsListeningResolving conflictInbound call & outbound ExperiencedMulti-taskingMUST be able to Speak English & SpanishEducation, Experience, and Licensing Requirements:University/college degree is an asset but not requiredFamiliarity with office software and phone systems is a plusPrevious experience in Customer Service is preferredThis is an in-office position and we are not offering at this time remote work or relocation at this time.Starting Salary:15.00 to 16.00 an HourMonthly Bonus: range from 200.00 to 250.00 based on your sales.Employment TypeFull-timeRequirements:• Strong phone contact handling skills and active listening• Customer orientation and ability to adapt/respond to different types of characters• Ability to Work Under Pressure• Attention to Detail• Phone Skills• Positive Attitude• Problem Solving• English and SpanishPlease send us your Resume.Thank You - HR Recruiter for TotalPack.Company DescriptionEstablished in 1991, TOTALPACK, Inc. is a company of, packaging, shipping, janitorial, warehouse, air cargo supplies. We are a wholesale distributor.Total pack is currently seeking an EXPERIENCE Customer Service Associate We are urgently hiring for these positions.TotalPack is a wholesale distributor that sells packaging supplies, warehouse supplies, and Janitorial Supplies, and we do Custom Tape printing.We serve all of Dade and Broward.Company DescriptionEstablished in 1991, TOTALPACK, Inc. is a company of, packaging, shipping, janitorial, warehouse, air cargo supplies. We are a wholesale distributor.\r\n\r\nTotal pack is currently seeking an EXPERIENCE Customer Service Associate We are urgently hiring for these positions. \r\n\r\nTotalPack is a wholesale distributor that sells packaging supplies, warehouse supplies, and Janitorial Supplies, and we do Custom Tape printing.\r\nWe serve all of Dade and Broward.